Support Analyst/Engineer

Support Analyst/Support Engineer:

Are you a talented support analyst with a varied technical skill set and looking for a new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?

Support Analyst/Support Engineer - About the company

Do you want to be part of a successful organisation, that delivers products for customers that are based worldwide, supporting a range of software applications and customers?

Support Analyst/Support Engineer - About the role:

The Support Engineer/Analyst role will be office based in their Holywell, Flintshire office, working with the helpdesk team and wider technical teams to provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. The role will make you the part of the team for contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents/calls, and be involved in fixes for users within the site.

The role will involve working with technologies such as Desktop applications, Exchange, Windows 7 & 10, Virtualisation (VMWare), Office365, Windows Server, AD, Networking TCP/IP, Firewalls.

Support Analyst/Support Engineer - Key Responsibilities:

1. Support Sever and desktop applications, Microsoft, VMWare, AD, Office 365, Windows Server, internal infrastructure and hardware ( laptops)
2. Take ownership of escalated issues from 1st/2nd line and resolving any queries within SLA
3. Resolution of configuration and deployment issues
4. Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line
5. Ensure that applications are installed and run efficiently across all platforms
6. Escalate any Major Incidents to the Service Desk Team Leader
7. Handling hardware issues and networking and switching where possible
8. Documentation of resolution of incidents advising on best practice.
9. Monitor the services/systems using SolarWinds tool

Support Analyst/Support Engineer - Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:

• AD, Windows 7, 10, Exchange
• IIS & Web
• Cloud technologies - O365
• VMWare - some level of understanding
• Windows Server 2008, 2012
• Imaging and laptop/Pc builds
• Networking -TCP/IP, Switches, DNS, DHCP
• Hardware support and configuration

Support Analyst/Support Engineer - Benefits (Negotiable)

• Basic salary of up to £32,000 on offer
• Pension up to 5% contribution
• Life cover
• Bonus scheme c£2000 paid quarterly
• Additional company benefits

Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Office365.

The role will be based at their Holywell office.

If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment

Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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