Customer Service Representative

Atos are looking for full time customer service representatives to join one of their flagship sites Durham

Your new company

Atos is a global leader in digital transformation, its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Atos are looking for full time customer service representatives to join one of their flagship sites located in Durham DH1 1SL.

37 hours a week, based on a shift rotation, hours between 8am-8pm with fair weekend working.

Competitive salary £10.39 moving to £11.02 after 13 weeks.

Your new role

NS&I customers deserve and expect a rich and consistent customer experience across all communication mediums. As an NS&I Team Member, you'll be delivering a consistently high level of service to the NS&I customers.

A Superflex CSR is someone that has a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges. The Superflex CSR role requires flexibility and the ability to adapt across teams and processes.

The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.

Service Delivery:

Deliver customer query resolution across various customer contact channels.
Consistently meeting performance indicators for accuracy and timeliness is required across all channels.

Performance management:

Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer-centric.

Communication and Engagement:

Be clear & concise in written, verbal and email communication; both internally and externally.

Compliance and Regulation:

Follow all compliance, legal and regulatory requirements, completing all relevant training.

Problem solving and Transformation:

Dealing with a variety of ad hoc duties. Recording and acting as appropriate on trends in customer feedback and technical issues. Proactively support the transformation and change activities to support contractual requirements around making NS&I easier to do business with.

Team spirit and wellbeing:

Proactively support company initiatives around colleague wellbeing.

Industry awards:

Support the maintenance of all relevant Industry standards
(ISO, IIP, CCA etc).

What you'll need to succeed

Experience in dealing with customers across multiple Channels is preferred but not essential as full training will be provided, however skills we can't live without:

Key - Client (Customer) Focus:
Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations

Key - Delivery focus:
Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.

Important - Team working:
Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross-functional working and collaboration.

Important - Personal development:
Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.

Important - Flexibility:
Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

What you'll get in return

You will get to be part of a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply. Family friendly, flexible working arrangements will be considered across all roles.

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