IT Manager

IT Manager

Based in Sandbach

Competitive Salary

Manage IT Infrastructure and work with business partners ensuring the efficient running of IT services.

Areas of Responsibility

• Work with business partners and ensure the efficient running of IT services by Identifying areas for improvement and implementing strategic solutions in time.
• Manage the procurement of IT hardware and software.
• Design, develop, implement, and coordinate systems, policies, and procedures. Ensure services are compliant with local legislation.
• Ensure security of data, network access and backup of systems.
• Work with the Global Head of IT to facilitate the corporate IT strategy by assisting with IT projects.
• Audit IT systems and assess their outcomes.
• Research and implement IT solutions enabling efficiency savings and achieving best value for money.
• Manage the escalation of IT problems ensuring problems are resolved in a timely manner whilst reducing the impact to the business.
• Manage costs and negotiate provisions of service with global service providers.
• Support global offices

Key Performance Indicators

• Manage relationships with the Global service providers to ensure they provide a high standard of service.
• Identify areas for improvement and work with Service providers to resolve problems in a timely manner.
• Negotiate rates on hardware and software whilst maintaining a high standard quality of service.
• Regular reviews of current IT policies and procedures ensuring compliance with local legislation.
• Regular reviews of IT processes to ensure IT services are as efficient as possible and implement changes to procedures for improvement.
• Regular audits on Firewalls and IT security provisions. Identify and resolve any IT security risks to the business.
• Regular checks to ensure that hosted services are secure and backed up.
• Assist with the implementation of new concepts and technologies in line with the corporate IT strategy.
• Monitor the functionality of all services and ensure they are running at maximum capacity.
• Liaise with service providers to upgrade any degrading services whilst minimizing disruption to operations.
• Agree service provider contracts and SLAs are sufficient for business needs.
• Assist the Head of IT researching new technologies and concepts which are beneficial for the business and best value for money.
• Ensure any major IT problems are reported correctly and treated as a priority.
• Any problems on IT infrastructure are dealt with efficiently.
• Negotiate service provision contracts with Global service providers ensuring sufficient services are given at reasonable costs.
• Determine where cost savings can be achieved whilst maintaining a high level of service to the company.
• Installation and maintenance of Hardware within our UK offices.
• Assist employees with IT queries escalated by the helpdesk. This may involve some out of hours/weekend work if it is a critical issue.
• Travel to global offices resolving IT queries that cannot be resolved by local service providers. A valid passport will be required and a driving license will support this.

Technical Requirements

• Knowledge on Microsoft services including M365 administration, MS Exchange and Azure Domain services.
• Knowledge of Network infrastructures
• Knowledge of UK IT security policies, procedures, and compliance
• Experience in managing IT security platforms ie Firewalls and security endpoints
• Knowledge of technical management including computer hardware/software systems
• Ensure security of data, network access and backup systems
• Able to assess current IT processes and the IT infrastructure of our offices and implement improvements where needed.
• Design, develop, implement and coordinate systems, policies and procedures.