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IT Manager

Reed Technology

Posted on Mar 16, 2023 by Reed Technology

Sandbach, Cheshire, United Kingdom
Immediate Start
£40k - £45k Annual

IT Manager

Based in Sandbach

Competitive Salary

Manage IT Infrastructure and work with business partners ensuring the efficient running of IT services.

Areas of Responsibility

  • Work with business partners and ensure the efficient running of IT services by Identifying areas for improvement and implementing strategic solutions in time.
  • Manage the procurement of IT hardware and software.
  • Design, develop, implement, and coordinate systems, policies, and procedures. Ensure services are compliant with local legislation.
  • Ensure security of data, network access and backup of systems.
  • Work with the Global Head of IT to facilitate the corporate IT strategy by assisting with IT projects.
  • Audit IT systems and assess their outcomes.
  • Research and implement IT solutions enabling efficiency savings and achieving best value for money.
  • Manage the escalation of IT problems ensuring problems are resolved in a timely manner whilst reducing the impact to the business.
  • Manage costs and negotiate provisions of service with global service providers.
  • Support global offices

Key Performance Indicators

  • Manage relationships with the Global service providers to ensure they provide a high standard of service.
  • Identify areas for improvement and work with Service providers to resolve problems in a timely manner.
  • Negotiate rates on hardware and software whilst maintaining a high standard quality of service.
  • Regular reviews of current IT policies and procedures ensuring compliance with local legislation.
  • Regular reviews of IT processes to ensure IT services are as efficient as possible and implement changes to procedures for improvement.
  • Regular audits on Firewalls and IT security provisions. Identify and resolve any IT security risks to the business.
  • Regular checks to ensure that hosted services are secure and backed up.
  • Assist with the implementation of new concepts and technologies in line with the corporate IT strategy.
  • Monitor the functionality of all services and ensure they are running at maximum capacity.
  • Liaise with service providers to upgrade any degrading services whilst minimizing disruption to operations.
  • Agree service provider contracts and SLAs are sufficient for business needs.
  • Assist the Head of IT researching new technologies and concepts which are beneficial for the business and best value for money.
  • Ensure any major IT problems are reported correctly and treated as a priority.
  • Any problems on IT infrastructure are dealt with efficiently.
  • Negotiate service provision contracts with Global service providers ensuring sufficient services are given at reasonable costs.
  • Determine where cost savings can be achieved whilst maintaining a high level of service to the company.
  • Installation and maintenance of Hardware within our UK offices.
  • Assist employees with IT queries escalated by the helpdesk. This may involve some out of hours/weekend work if it is a critical issue.
  • Travel to global offices resolving IT queries that cannot be resolved by local service providers. A valid passport will be required and a driving license will support this.

Technical Requirements

  • Knowledge on Microsoft services including M365 administration, MS Exchange and Azure Domain services.
  • Knowledge of Network infrastructures
  • Knowledge of UK IT security policies, procedures, and compliance
  • Experience in managing IT security platforms ie Firewalls and security endpoints
  • Knowledge of technical management including computer hardware/software systems
  • Ensure security of data, network access and backup systems
  • Able to assess current IT processes and the IT infrastructure of our offices and implement improvements where needed.
  • Design, develop, implement and coordinate systems, policies and procedures.

Reference: 2512489395


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IT Manager in Sandbach, Cheshire, United Kingdom, Full-Time

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