Posted on Mar 16, 2023 by Reed Technology
Posted on Mar 16, 2023 by Reed Technology
Sandbach, Cheshire, United Kingdom
£40k - £45k Annual
Based in Sandbach
Manage IT Infrastructure and work with business partners ensuring the efficient running of IT services.
Areas of Responsibility
- Work with business partners and ensure the efficient running of IT services by Identifying areas for improvement and implementing strategic solutions in time.
- Manage the procurement of IT hardware and software.
- Design, develop, implement, and coordinate systems, policies, and procedures. Ensure services are compliant with local legislation.
- Ensure security of data, network access and backup of systems.
- Work with the Global Head of IT to facilitate the corporate IT strategy by assisting with IT projects.
- Audit IT systems and assess their outcomes.
- Research and implement IT solutions enabling efficiency savings and achieving best value for money.
- Manage the escalation of IT problems ensuring problems are resolved in a timely manner whilst reducing the impact to the business.
- Manage costs and negotiate provisions of service with global service providers.
- Support global offices
Key Performance Indicators
- Manage relationships with the Global service providers to ensure they provide a high standard of service.
- Identify areas for improvement and work with Service providers to resolve problems in a timely manner.
- Negotiate rates on hardware and software whilst maintaining a high standard quality of service.
- Regular reviews of current IT policies and procedures ensuring compliance with local legislation.
- Regular reviews of IT processes to ensure IT services are as efficient as possible and implement changes to procedures for improvement.
- Regular audits on Firewalls and IT security provisions. Identify and resolve any IT security risks to the business.
- Regular checks to ensure that hosted services are secure and backed up.
- Assist with the implementation of new concepts and technologies in line with the corporate IT strategy.
- Monitor the functionality of all services and ensure they are running at maximum capacity.
- Liaise with service providers to upgrade any degrading services whilst minimizing disruption to operations.
- Agree service provider contracts and SLAs are sufficient for business needs.
- Assist the Head of IT researching new technologies and concepts which are beneficial for the business and best value for money.
- Ensure any major IT problems are reported correctly and treated as a priority.
- Any problems on IT infrastructure are dealt with efficiently.
- Negotiate service provision contracts with Global service providers ensuring sufficient services are given at reasonable costs.
- Determine where cost savings can be achieved whilst maintaining a high level of service to the company.
- Installation and maintenance of Hardware within our UK offices.
- Assist employees with IT queries escalated by the helpdesk. This may involve some out of hours/weekend work if it is a critical issue.
- Travel to global offices resolving IT queries that cannot be resolved by local service providers. A valid passport will be required and a driving license will support this.
- Knowledge on Microsoft services including M365 administration, MS Exchange and Azure Domain services.
- Knowledge of Network infrastructures
- Knowledge of UK IT security policies, procedures, and compliance
- Experience in managing IT security platforms ie Firewalls and security endpoints
- Knowledge of technical management including computer hardware/software systems
- Ensure security of data, network access and backup systems
- Able to assess current IT processes and the IT infrastructure of our offices and implement improvements where needed.
- Design, develop, implement and coordinate systems, policies and procedures.
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IT Manager in Sandbach, Cheshire, United Kingdom, Full-Time
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