Desktop Support & Field Engineer

Desktop Support & Field Engineer - Teddington - up to £40,000 plus package - Onsite

My client is on the hunt for a Desktop Support & Field Engineer to come and join them on a permanent basis. This is a great opportunity to join our growing team in a fast-paced environment, supporting, securing, maintaining, and delivering new Infrastructure Solutions into a large and complex estate.

The role:

• Ensure regular status updates are provided to customers until incidents are resolved or service requests are fulfilled.
• Collaborate with 3rd line Infrastructure Engineers on System builds, OS & Application packages & OS/Software patches to ensure the latest builds are deployed across end-user estate.
• Visit Retail stores & remote sites to provide IT support & conduct IT health check on-site.
• Own & lead the end-user asset management process including asset stock & inventory.
• Ensure the asset register in our ITSM tool is up to date.
• Create & maintain a standard end-user device model which reflects in the service catalogue.
• As an ICT support professional, ensure all hardware/system issues are addressed within SLA .
• Improve the way we work, through your expertise & ideas, by helping the Team Leader in developing the current processes & refine systems so they are more efficient.
• Provide technical guidance, when required, to the 1st & 2nd line team.
• Support IT projects related to software & OS deployment.
• Complete hardware installations
• Ensure to document processes & update the ITSM FAQ, KB, KEDB, Service Desk operating procedure document reflecting new/changed processes.

Experience required:

• Degree or Honours (12+3 or equivalent)
• ITIL certified.
• Experience in both physical & virtual Desktop technologies
• Triaging at LAN/WAN/Switch level
• Expert knowledge of Microsoft Windows Operating Systems
• Proficient in software builds & deployment technologies such as Microsoft Endpoint Manage, SCCM, Intune, MDM, Ivanti LANDesk
• Active Directory, O365, GPO's and DNS
• Microsoft Office software & Exchange
• AV & Enterprise security products
• Experience in troubleshooting desktop and laptop hardware issues
• Experience in End-user device provisioning & OS deployment methodologies
• Experience in troubleshooting TCP/IP network connectivity issues including Telephony/VOIP Systems
• Experience of setting up networked printers
• iPhones and Android devices
• Experience in the travel industry is preferable.

Desktop Support & Field Engineer - Teddington - up to £40,000 plus package - Onsite