Citrix Engineer (Fluent in French/English or Dutch/English)

Your role

• Maintain and monitor the infrastructure components
• Incident, request and problem management (3rd line support)
• Provide project support
• Provide application support for our internal client base
• Deploy applications, debug and solve related problems on Citrix, physical and virtual workstations
• Manage patching for applications and operating systems on these platforms
• Report on application deployment progress and security baseline compliancy
• Apply standard operating procedures and actively contribute to continuously improve operational processes

Required skills

• Minimum 5 years of experience in supporting a Windows multi-user environment, including application delivery
• Proven administrator and support experience in a Citrix environment (VirtualApps 1912; StoreFront; Ivanti; NetScaler (Access Gateway); Troubleshooting; Analytical skills)
• Excellent problem-solving skills and ability to do in-depth troubleshooting and root cause analysis
• Good knowledge of IT Security Principals and overall understanding of IT Service Management
• SCCM experience including baseline management and custom reporting
• Operational knowledge of App-V, PowerShell, MSI and other packaging/Scripting technologies
• Proven experience with M365
• Sufficient knowledge of the common office applications to be able to deliver application support to end-users
• Identify opportunities for simplification and automation
• Customer oriented attitude with excellent communication skills both written and verbally
• Proactive and transparent communication
• Team player. Strong believe that being part of a team is a strength
• Fluent in French/English or Dutch/English

Note: this role has been assessed as Inside IR35 which affects only UK resident candidates