ITIL Duty Manager 24/7 Onsite

Job Title: ITIL Duty Manager 24/7 Onsite

Location: Lambeth, London

Job Type: Permanent, Full-time

The job on offer

Available onsite 24x7 (within a shift rotation), collaborating and working as one team with the client and other suppliers; the Operations Hub will have visibility across all IT services' performance - using smart analytical technology and tools for diagnosis.

The team are:

Empowered to make business-led decisions for the benefit of the authority.

The guardians of end-to-end business performance dedicated to providing an exceptional end user experience.

Taking ownership of planned or unplanned events.

Focused on restoring the service when major incidents occur.

Driven to understand and use data, sharing knowledge and influencing stakeholder management through various meetings, forums, and service reviews.

Your role

Key Responsibilities of this role will include:

Management of Major Incidents, ensuring an effective interface to all associated processes (Major Incident Reporting, RCA, Problem Management, Knowledge Management).

Ownership of Operational Playbooks to drive swift resolution of major incidents.

Ability to own and Run executive communications

Supports the planning of all high risk out of hours Change activity, ensuring effective communication, time planning, and preventing change or business conflict.

Ability to monitor and proactively respond to unplanned events to prevent business outages through appropriate use of tooling.

Your profile

The successful candidate will be fully flexible and have experience of working in a large outsource service environment, with broad knowledge across technology towers.

We're seeking highly skilled applicants who are:

Motivated in managing the delivery of services, solutions and operations.

Confident in taking ownership and making on the spot decisions in pressure situations.

Strong in customer communication skills, building positive relationships based on trust and transparency.

Proactive in unlocking value from monitoring, reporting and service management data; to automate, predict, triage and learn.

Dealing with the challenges presented by a strong client with a high degree of technical expertise.

Why Capgemini is unique

We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better.

Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there.

Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset.

Get the future you want

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Get the Future You Want