End User Computing Manager

This is the opportunity to work for a UK market leading, well-established, household brand.

Role: End User Computing Manager

Salary: £55,000 - £65,000 plus 15% bonus

Location: Hybrid 3 to 4 days a week in the Handforth office

You will be tasked with enabling colleagues by providing tools to do the job through end user computing. You will be adding expertise and thought leadership to assist in delivering our technology vision and providing a secure, reliable, and valued End User Computing service to colleagues. This is a fantastic opportunity to help shape and influence a brand-new role, creating a value proposition for the group.

What you'll need:

• You'll have worked in a busy End User Compute role, with experience in providing a high level of service, against agreed Service Levels and driving a continually improving service in a leadership role.
• Successful track record in delivery of modern end user compute solutions
• Experience of managing supplier costs and driving value through any spend
• Has a logical and methodical approach to technical problem solving
• Be obsessed about service & customer
• Focussed on prevention rather than cure
• Tenacious & authoritative with the ability to influence others
• Ability to interact at all work levels
• Performance, process and metric-driven
• Has a clear vision of the future and how to adapt to industry and local changes

What you'll be Responsible for

• Serve as a product expert, product evangelist, and the voice of the customer ensuring that a rolling refresh is maintained to keep us current and supported and the product catalogue is current. Ensure that product roadmaps are aligned to customer need and architectural principle
• Own the end to end service provision of the End User Computing service ensuring Service Levels are appropriate, are adhered to and are under-pinned by appropriate supplier agreements
• Influence a team of technical specialists and maintain technical credibility within the team
• Take a continuous improvement to services offered in the EUC space, ensuring that our service offerings keep pace with business growth, analysing metrics to understand customer and product performance and lead improvement plans where appropriate
• Take a lead role in influencing the modernising tech and modern working initiatives
• Ensure that products are maintained to an agreed levels

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

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