ServiceNow Architect [ServiceNow]

Key Skills: ServiceNow

We are hiring for ServiceNow Architect for our client who is Tier 1 IT Services Company based in London

The Solution Architect

ServiceNow is responsible for designing complex ServiceNow solutions and components. This position will be responsible for identifying and leading the implementation of best practices and architectural solutions for the ServiceNow platform. The resource is responsible for the quality of technical requirements delivered to the customers on the platform. The Solution Architect will define and presenting solutions to customers to gain their buy-in and lead the team towards a successful outcome. In this role, the Solution Architect is responsible for overall solution architecture design.

Responsibilities

• Provide technical leadership and guidance of ServiceNow-based solutions from early phase proposals through presale, design, code, test, and implementation.
• Creates and maintains a detailed view of the existing architecture
• Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
• Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
• Ensures technical governance process and policies are being adhered to per client and ServiceNow guidance.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Creates and maintains a detailed view of integrations
• Creates and maintains a Technical Implementation Roadmap.
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Works closely with client enterprise architecture team and client ServiceNow Teams
• Periodically Reviews Configuration to ensure Platform health
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Reviews design and code per sprint to ensure quality
• Provides hands on assistance with the detailed design and implementation approach of selected projects.
• Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
• Learn and certify in new modules in ServiceNow coordinating with learning and development team.
• Maintain expert knowledge of the ServiceNow platform, products, capabilities, features in newer release and ecosystem.
• Assists in migrating configuration across instances
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as means to spread experiences gained across the practice.
• Execute technical presentations to technical, non-technical, and executive audiences
• Evaluate ServiceNow products and solutions that might improve or enhance services provided.
• Support COE in continuous development of training paths for professional advancement by contributing to ongoing definition of best development and solution practices.
• After normalization of travel, could be up to 25% client travel