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1st Line Support Agent

Inavise Tech

Posted on Mar 15, 2023 by Inavise Tech

Meath, Ireland
Immediate Start
Annual Salary

Do you have 3+ years of IT Support Experience? We are looking for a support agent for an international client. Apply now to speak with the team!


  • At least 3 year(s) of IT Support experience (traineeships count as experience)

  • Excellent knowledge of overall IT Landscape

  • Good knowledge of Microsoft Office applications.

  • Good expertise on operating system environments (Microsoft OS; Internet browsing, Linux and MAC OSX).

  • Good expertise on telework/Web conference (Pulse secure, VPN, Web conference (Skype, Teams, Zoom, WebEx, etc.)

  • Good expertise on Mobile Device management (Apple and Android).

  • Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.

  • Experience in facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.

  • Experience in deploying/imaging desktops and laptops and performing hardware diagnostics.

  • Demonstrated ability to prioritise the incident and request.

  • Demonstrated knowledge of Analysis Tools/Commands.

  • Experience with ticketing systems (HP Service Center or other Ticketing systems).

  • Other skills: Excellent customer service, problem solving, analytical, time management, solution oriented, independent worker, team player, stress resistant, strong communication, able to work in a multicultural environment, Punctual, meticulous and reliable.

  • Clean criminal report is a must.

  • Comfortable working in an international and multicultural working environment.

  • Plus points: Knowledge of/or experience in ITIL environment

  • Languages: English (fluent), other EU Language(s) are a plus

Job description:

  • Provide user friendly, on-hand support to the users in multiple locations.

  • Able to quickly assimilate complex procedures and information and work in autonomy

  • Able to manage complex and stressful situations that require rapid and effective resolution of incidents.

  • Perform analysis, diagnosis and resolution of desktop/Laptop, Printer, Mobile device, Copier and LAN and other miscellaneous hardware equipment problems for end users within Service Level Agreement guidelines.

  • Inform customers on the status of their Incidents/requests and ensure customer satisfaction.

  • Install, configure and support state issued mobile devices and other tech devices such as iPads and tablets.

  • Handle face-to-face requests for technical assistance from the final users.

  • Provide special events' support to the users' community.

  • Take part in one-on-one information sessions with the users at a proximity location or a specific location (eg genius bar).

  • Provide VIP support to executives and high level visitors.

  • Provides timely resolution of end user problem in accurate manner

Reference: 2511655363


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1st Line Support Agent in Meath, Ireland, Full-Time

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