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Customer Operations Specialist - Finance

Hays Talent Solutions

Posted on Mar 15, 2023 by Hays Talent Solutions

Milton Keynes, Buckinghamshire, United Kingdom
Customer Service
Immediate Start
£13.9 - £13.9 Hourly

A luxury automotive brand are looking for CO Specialist to join their team on temporary contract!

Your new company
Are passionate about putting our customers first. They provide a range of financial solutions designed around the changing needs of our customers - they are leading the way with innovation.

Part of the company are a leading Financial Services provider within the automotive world, growing through innovation, great products and a range of initiatives to give their customers the very best. At the heart of their business is a desire to offer their customers finance offers which make the ownership of the Company's product an affordable reality while providing industry-leading services throughout their customer's journey.

Your new role

In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation. You are a key subject matter expert within Customer Operations and assist in all operational duties within the contact centre including inbound calls. You will act as a point of escalation to support the customer's demands and needs. You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with company guidance and case handling rules with the best customer outcome in mind.

What you'll need to succeed
- Customer service experience
- Experience of working within a finance industry
- Decision making
- Good communications skills
- Ability to talk to customers over the phone.
- Financial background

What you'll get in return
- The Opportunity to work within a leading automotive brand
- Headquarters in Tongwell, Milton Keynes have recently undergone a multi-million pound refurbishment.
- Facilities include: - onsite cafe - hot desks - free car parking
- Contingent workers will be provided with their own laptop.
- Hybrid working for their contingent Workers
- A silent room in the Tongwell office - a space for prayer or reflection
- A Competitive salary up to £13.85 per hour
- Long-term career progression with potential to be made permanent.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2511520510


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Customer Operations Specialist - Finance in Milton Keynes, Buckinghamshire, United Kingdom, Full-Time

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