IT Service Desk Engineer - 1st Line Support

1st Line Support Service Desk Engineer

Location - Cambridge on site

Salary £20,000 - £24,000

Based in Cambridge this company offers support to clients with outsourced IT around the UK and abroad. They provide bespoke onsite & remote support to exciting, high growth and ground-breaking SMEs in sectors including biotechnology, life sciences and finance. We focus on long-term relationships that stay true to our core values of Clarity, Partnership and Quality. The Company continues to grow, and we are actively looking for talented people to help us achieve our ambitious growth targets over the next 3 years.

The role

Working as part of a busy Service Desk team, based at our Cambridge office, providing remote support by email, telephone or in person.

Deploying client hardware (laptops, desktops, Servers).

Undertaking varied and interesting project work for clients, giving you opportunities to extend your skills and work with other team members in the business.

Monitoring client's IT services remotely and taking ownership of issues when required.

A typical day in the job

Responsible for first-line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.

Diagnosing and troubleshooting IT Issues through discussions and remote sessions with end users.

Managing security tasks such as backups for client data, password resets, site permissions etc.

Monitoring client Servers for anomalous behaviour, and adverse client impact.

Identifying and applying appropriate testing methodologies to hardware and software for further analysis of existing problems.

Installing and configuring a range of hardware and software, both physically and remotely.

What we need from you

Experience working within an IT helpdesk environment.

An aptitude for good customer service with a friendly and professional attitude.

A willingness to learn and develop your IT skills.

A determined and positive problem-solving mindset motivated to see the challenge through to resolution

What's in it for you?

We are a friendly bunch with passion, ambition and we thrive on teamwork, learning and development.

We are committed to your personal career growth and we will provide you with opportunities to further your technical skills and progress within the business.

Profit share, BUPA health care & 5% contributory pension.

33 days holiday (including bank holidays), increasing every 2 years you work with us.

A good location with free parking or a short walk to Cambridge North station.

A wide variety of company socials.