Customer Relations Specialist

Hays Talent Solutions

Posted on Mar 15, 2023 by Hays Talent Solutions

Milton Keynes, Buckinghamshire, United Kingdom
Customer Service
Immediate Start
£12 - £12 Hourly

Full Time- Hybrid- !2 months- £12.00 an hour- Customer Service

A luxury automotive brand are looking for Customer Relations Specialist to join their team on contract!

Are passionate about putting their customer first. They provide a range of financial solutions designed around the changing needs of their customers and lead the way with innovation.

Part of the company are a leading Financial Services provider within the automotive world, growing through innovation, great products and a range of initiatives to give their customers the very best. At the heart of their business is a desire to offer their customers finance offers which make the ownership of the Company's product an affordable reality while providing industry-leading services throughout their customer's journey.

Your new role:
Will require you to handle an extensive variety of complaint cases in company systems and processes whilst bring fully compliant with relevant legislation but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly (TCF) and relevant Customer guidance. You are also required to manage cases by accurately reporting and logging all actions through company systems in order to support root analysis. Sending all regulate correspondence to customers within the FCA timelines such as holding letter and final response letter.

Roles & Responsibilities:
- Accountable for sending all regulated correspondence to the customer within FCA timelines (eg, acknowledgement letter, holding letter and final response letter).
- Undertaking fair, consistent, prompt and thorough investigations of written and verbal complaints cases in accordance with MBFS guidance and case handling rules.
- Use of judgement to ensure fair and appropriate Customer outcomes within relevant limit of authority.

What you'll need to success:
- Proven customer service experience
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and negotiation skills
- Problem-solving skills
- Active listening

What you'll get in return:
- The Opportunity to work within a leading automotive brand
- Headquarters in Tongwell, Milton Keynes have recently undergone a multi-million pound refurbishment.
- Facilities include: - onsite cafe - hot desks - free car parking
- Contingent workers will be provided with their own laptop.
- Hybrid working for their contingent Workers
- A silent room in the Tongwell office - a space for prayer or reflection
- A pay rate of £12.00 an hour.
- Long-term career progression with potential to be made permanent.

Next Steps:
Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.

We look forward to speaking to you!

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2511516413

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