SEND Monitoring and Review Officer

SEND Monitoring and Review Officer

Your new organisation
Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London.

Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment. As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role
We are looking for an SEND Monitoring and Review Officer to join the SEND Service on a full time, permanent basis. As an SEND Monitoring and Review Officer, you will work with the SEN team to provide comprehensive administrative support regarding all issues related to service delivery. This contract is within an established team and is being offered on a hybrid work pattern (blend of working from home and in the office).

As an SEND Monitoring and Review Officer, you will monitor all shared team inboxes and incoming mail and distribute to the appropriate team member in an accurate and timely manner. You will also support the SEN Service to ensure that the Annual Review process has been completed for all pupils with an EHCP within the 12-month timescale. You will provide an efficient and courteous response to telephone enquiries as required.

We want the new SEND service to deliver our corporate values and behaviours which are;

• Inclusive - We put people at the heart of what we do.
• Collaborative - We work together.
• Proud - We are proud to make lives better.
• Honest - We are honest, fair and accountable.

What you'll need to succeed
To be successful in this role, it is vital that you have good knowledge and understanding of GDPR requirements. You need to highly organized, be able to prioritize and meet deadlines and be effective at time management. You will be expected to understand and adhere to confidentiality policy and able to deal with issues sensitively and professionally.

Effective communication is vital for this role as you will be liaison with parents/carers, education leaders and partner agencies both in writing and verbally. Previous experience of working in a busy team in an administrative capacity will be ideal for this role.

If as an individual, you can sign up to our values and behaviours below and want to make a difference for children and young people with SEND and their families then we really want to hear from you:

. Drive positive change - We have a future focused workforce that can easily respond to different and changing demands. Everyone has a positive attitude so that they may adapt to the pace of change. We embrace new technologies and new ideas
. Trust and respect - We create mutual trust and remove barriers to help develop a highly collaborative and respectful team. We value feedback and respectfully listen to other people's opinions
. Demonstrating strong leadership - Strong leaders lead by example, and through their behaviours and positive professional approach to work, they encourage team motivation and achievements. They actively challenge bad behaviour, respect other people's views, and are open, transparent and supportive
. Acting with integrity and behaving responsibly - We expect staff to take ownership of their work, to take responsibility for their actions and decisions and be accountable for their performance and development. Acting with integrity and behaving responsibly is key to ensure the Council and its staff achieve an excellent reputation with residents, partners and businesses.
. Building relationships to work well together - We work with each other to reach common goals; sharing information, supporting colleagues, welcoming feedback, building good relationships and partnerships to improve productivity and effectiveness. We apply an inclusive approach to staff, customers, residents and the community as a whole to deliver efficient and effective services.

What you'll get in return
If you join the Council, you will enjoy a range of benefits including flexible working (with a blended approach to office and home working), salary sacrifice schemes, 24 days holiday (excluding bank holidays) and excellent training and development opportunities. A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to. Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All applicants for this role will require an enhanced DBS check.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.