Senior Conversation Designer - UX/Figma

Conversational/UX Designer - Figma - sought by leading retail bank based in Edinburgh - contract

*inside IR35 - umbrella only*

As a Conversation Designer you'll need to move quickly

• As part of the core design team, you'll help shape the future digital bank - from the inside. Supported by exceptional Design colleagues, with their own strengths and bold viewpoints.
• From day one you'll be making a positive impact on the lives of millions.
• You'll focus on the copy/tone of voice/brand personality of the virtual assistant conversations flowing through the mobile app to our group Insurance and Wealth customers.
• At the same time, you'll play a critical part in delivering the Content Strategy that shapes our conversations, messaging and materials, in all formats, across all channels and brands.
• Working with colleagues across the group, you'll identify insights and opportunities to refine existing content and develop more effective conversations for the benefit of every customer - and the business.
• You'll get access to new data, conversational analysis and design tools and some very cool software
• As a result, you'll help to shape and deliver projects of impressive scale - no small ask.

What we expect

• Your A-game. Confidence, a customer-centric and truly collaborative attitude, plus bags of creativity.

You'll also:

• Show proven UX/content design expertise.
• Know and know how to grow our brands.
• Speak like our customers.
• Make decisions based on data - and help others to do the same.
• Analyse sophisticated service/product proposals and develop/amend them at speed.
• Stay focused on customer needs, while aligning with the purpose of the business.
• Actively seek out and share design knowledge and best in market practice.

What you can expect

• An invitation to make a real difference, within an inclusive, proudly diverse culture that wants you bring your best.
• You'll also have the support and encouragement of colleagues with remarkable vast experience and the chance to work at the heart of a hugely influential organisation.
• A healthy work-life balance is equal in importance to the achievements we deliver. So, we offer a range of hybrid working patterns and location flexibility. Let's see what works for you
• We're proud of our inclusive culture.

Please apply within for further detail or call (see below)

Matt Holmes - Harvey Nash