Lead Service Designer

Applicants must reside and be eligible to work in the UK.

Job Role: Service Designer

Location: - Chester (1-2 days per week )

Rate: £650/day - £700/day (umbrella rate)

Duration: 6 months

Start: ASAP

An exciting opportunity for a Service Designer to join a large Banking client working on a Cards proposition!

Summary:

• Analyse user needs and business objectives in highly complex service area
• Facilitating workshops and discussions with stakeholders
• Coaching and Mentoring others
• Analyse user needs and business objectives in highly complex service areas
• Lead on design concepts and service blueprints that help reimagine how services can be delivered end-to-end
• Ideates possible service scenarios, verifying use cases, and sequences of actions
• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users

Skills Required:

• Contextual enquiry
• Questionnaire design
• Customer journey mapping
• Creative workshop facilitation
• Storyboarding
• Service safari
• Paper prototyping
• Purpose-Measures-Method

To be considered for this role, please submit your CV in application.

We will contact you within 72 hours if your skills are relevant to our client's requirement.

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