X2 Service Desk Technician

X2 Service Desk Technicians

Location: South Hertfordshire

Package to £25k

OVERVIEW

Our Client is a focused IT value-added reseller. As an IT solutions provider, they deliver best-of-breed solutions, from hardware and software to networking, cloud, support services and deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades. They are looking for x2 Service Desk Technicians to join them on a permanent basis.

KEY ACCOUNTABILITIES

• As a Dedicated Service Desk Technician, you'll be the central point of contact for all IT-related incidents and service requests.
• You'll be working on a team of 1stand 2nd line support technicians and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands
• Provide remote 1st line support on Microsoft 365, office applications, internal software
• Provide end to end ticket management for tickets that are dealt with by other teams
• Integrate into the customer's IT team and provide a quality service to all their staff
• Potential for regular or ad-hoc travel to the customer site in London

SKILLS & EXPERIENCE

• 6 months previous experience in a similar role
• Well organised & able to work in a fast-paced environment
• Excellent communication skills at all levels
• A basic understanding of Microsoft 365 and Office apps
• Working knowledge of IT end user administration activities (new joiners, folder management, password resets etc.)

Due to the high volume of applications, we receive we are not able to get back to everyone who applies. Therefore, if you have not heard back from Experis within 7 days please assume that your application has been unsuccessful however we will contact you if suitable roles come up that match your skill set