1st Line Support Analyst - Hybrid

Proactive Appointments

Posted on Mar 14, 2023 by Proactive Appointments

Portsmouth, Hampshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

1st Line Support Analyst - Hybrid

Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Portsmouth, on a permanent basis. This role operates as part of the Service Desk team. As well as resolving tickets logged through the Service Desk Management System you will also provide phone support to the business where required.

Please note, for the first month you will be required on-site 5 days per weke for induction, training and to get up to speed. After the first month, you will be able to work on a hybrid basis - 2 days remote, each week.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including 5% bonus, annual leave, pension scheme, car scheme, life assurance, gym membership, discounts, hybrid working and many, many more perks!

1st Line Support Analyst - Key Skills:

  • Be able to work comfortably with 1st line responsibilities
  • Clearly demonstrate a customer service mind set and ethos through providing user satisfaction and driving a first-class service with the team
  • Have competent experience of Windows 10 Operating system
  • Have good experience of mobile devices such as Android Phones and iPhones
  • Demonstrate the ability to communicate clearly, accurately and patiently at different levels of staff up to the CEO, both verbally and in writing.
  • Be able to work calmly under pressure, with the ability to manage potential conflicts and prioritise conflicting demands.
  • Work effectively in a team environment where the sharing of knowledge is essential. He/she must be able to provide accurate information to all levels of the management team within the business.
  • Able to work with minimal supervision

1st Line Support Analyst - Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Reference: 2510724365

Share this job:
CareerAddict

Alert me to jobs like this:

1st Line Support Analyst - Hybrid in Portsmouth, Hampshire, United Kingdom, Full-Time

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Data Engineer

Portsmouth, Hampshire, United Kingdom

Desktop Engineer

Portsmouth, Hampshire, United Kingdom

Simulator Support Engineer

Portsmouth, Hampshire, United Kingdom

Project Controller

Portsmouth, Hampshire, United Kingdom