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SC Cleared Service Desk Analyst

Global Technology Solutions Ltd

Posted on Mar 13, 2023 by Global Technology Solutions Ltd

Reading, Berkshire, United Kingdom
Immediate Start
£23k - £25k Annual

SC cleared Service Desk Analyst- 1st line Support.

Hybrid working, 1 in 4 weeks onsite the rest from home

Our client are looking for SC cleared Service Desk Analysts

Main responsibilities:

This is a Technical Remote role within a Service Desk team working from home with a rotated 1 in 4 week in the office to provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users.

Providing Helpdesk/Web support through remote tools, telephone assistance and email support.
This role involves working a shift from 07:00 till 18:00 hours.


* Troubleshooting a variety of hardware and software issues
* Logging reports and managing requests
* Monitoring systems, repairs, upgrades, installations and many other technical tasks
* Being the first point of contact for customers and escalating issues when necessary
* Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise
* Self-motivated and can work on their own initiative
* Able to navigate a degree of ambiguity
* Proven track record of performing under pressure
* Great attention to detail and able to adopt new process and procedures
* An attitude towards delivering top quality customer service in a challenging environment


* Experience of having worked in a previous helpdesk environment within the IT sector

* Good knowledge of remote control technology/applications
* TCP/IP knowledge
* Knowledge or awareness of network infrastructures and terminology's
* HP Service Manager 7
* ITIL Foundation
* Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010
* The candidate should have experience of Active Directory including Admin Functions
* Exchange Admin

If you have the above skills or looking to get into a good company where you can progress your career in IT and are SC cleared please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Reference: 2510083609


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SC Cleared Service Desk Analyst in Reading, Berkshire, United Kingdom, Full-Time

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