SC Cleared Service Desk Analyst

SC cleared Service Desk Analyst- 1st line Support.

Hybrid working, 1 in 4 weeks onsite the rest from home

Our client are looking for SC cleared Service Desk Analysts

Main responsibilities:

This is a Technical Remote role within a Service Desk team working from home with a rotated 1 in 4 week in the office to provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users.

Providing Helpdesk/Web support through remote tools, telephone assistance and email support.
This role involves working a shift from 07:00 till 18:00 hours.

ROLE OVERVIEW:

DETAILED JOB DESCRIPTION:
* Troubleshooting a variety of hardware and software issues
* Logging reports and managing requests
* Monitoring systems, repairs, upgrades, installations and many other technical tasks
* Being the first point of contact for customers and escalating issues when necessary
* Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise
* Self-motivated and can work on their own initiative
* Able to navigate a degree of ambiguity
* Proven track record of performing under pressure
* Great attention to detail and able to adopt new process and procedures
* An attitude towards delivering top quality customer service in a challenging environment

ESSENTIALS SKILLS/QUALIFICATIONS:

* Experience of having worked in a previous helpdesk environment within the IT sector

DESIRABLE SKILLS/QUALIFICATIONS:
* Good knowledge of remote control technology/applications
* TCP/IP knowledge
* Knowledge or awareness of network infrastructures and terminology's
* HP Service Manager 7
* ITIL Foundation
* MCP/MCSE
* Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010
* The candidate should have experience of Active Directory including Admin Functions
* Exchange Admin

If you have the above skills or looking to get into a good company where you can progress your career in IT and are SC cleared please apply now!

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