Customer Support Engineer

As a Customer Service Engineer, your role is all about providing exceptional technical support to several of our UK based customers. You are responsible for the technical implementation and maintenance of our services and will use a broad range of systems and technologies across multiple domains and technologies to do this.

Your Main Responsibilities

• Communicating with & responding to customers about technical service incidents, events and requests.
• Analysing and diagnosing errors and faults
• Proactively drive incidents through to resolution
• Collaborate with our engineering teams, in the UK, Europe and on global basis to manage new services into live, decommission service and defect management
• Technically delivery of change requests into live services
• Collaborating with Product Management team on continuous product improvement based on customer feedback

Your Technical Experience

• Technical support in an enterprise environment
• Microsoft operating platforms, including cloud-based services
• WAN/LAN hardware, configuration and management
• Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally
• ITIL processes in support environment
• Virtualisation (eg VMware) and Enterprise storage (eg Netapp, Dell & Fujitsu)
• Technologies: MS Server 2012/2016/2019, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Network config and Management, WSUS, Linux/UXMS, Azure Cloud, AWS cloud.
• Hardware: Cisco Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN, Cisco LAN/WAN

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.