Smart Metering Business Change & Readiness Manager

Smart Metering Business Change & Readiness Manager - Hybrid/WFH/Worthing, West Sussex

£60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working, usually 1 or 2 days per week in the office

Role snapshot: To help build, run & grow a new data programme capability within a huge Smart Metering initiative, affecting the environment, and the associated carbon and financial impact.

Possible backgrounds (official job title for the role is: Smart Programme Business Readiness Lead):

• Utilities/Airlines/Energy/Telecoms/Fibre/Smart Technology/Building Controls/Systems Controls/Construction/Manufacturing/Operational Site Management (Hard Hat/Hard Services side)/Physical Asset Management/Retail/Logistics/Delivery Services (PO). NOT from a financial services environment (some FS is fine, but not throughout career).

The Programme Business Readiness Manager/Smart Metering Business Change Manager role:

• You will help drive the business to prepare for a huge Smart Metering initiative to enable the benefits for their customers.
• Their Smart Meter rollout is a key strategic initiative that will help them and their customers to minimise the amount of water abstracted from the environment, and the associated carbon and financial impact.
• This is an exciting initiative that is vital to driving the customer engagement and operational changes required to reduce water consumption and leakage and to enhance their customer experience.
• In this brand new role, reporting into the Smart Metering - Programme Capability Lead. You will be managing business change and readiness for new/enhanced business processes and capabilities to leverage Smart Metering technologies and data to drive per capita consumption reduction (tools and processes to help our customers to save water), leakage reduction (tools and processes to help them identify customer side leaks, and work with our operational teams to use Smart data in wider leakage reduction efforts) and customer Services improvements (support their people to understand Smart Metering, and embed new ways of working).

Further information on the Programme Business Readiness Manager/Smart Metering Business Change Manager role:

• This role will be integral in mapping affected business areas, developing detailed change impact assessments, ensuring key stakeholder understand and sponsor required changes and essentially driving internal stakeholder engagement to support project and programme delivery.
• Developing effective and appropriate change interventions and deliverables, ensuring that business readiness criteria and adoption activities are built in to plans and governance frameworks for change delivery, planning and deliver engaging communications to support the implementation of change programmes and working with business areas to ensure all customers, stakeholders and third parties are ready to use, support and adopt new technology platforms and business processes.

The Programme Mission (this is a brand new team and programme), for the Programme Business Readiness Manager/Smart Metering Business Change Manager:

• To collect thousands of pieces of data - on meters outside a customers property - they collect this every 6 months, which picks up a read which is used to work out customers charges.
• A capability needs to be built that can collate data by the billions, remotely via a communications network to pick up hourly reads twice per day from each meter, and with that data they can then use it to understand the patterns of consumption and determine if there are any leaks within the property.
• They will apply Machine Learning/ML to the data and then build activity from the data, eg; if the data shows there has been a low flow of water usage between 2-4 am, Machine Learning will distinguish that this is a continuous leak, this will then be monitored over 7 days, see if this is still happening, process will then be triggered where the customer will be notified by email/letter to advise we've noticed that there may be leak within their property.

Additional Notes for the Programme Business Readiness Manager/Smart Metering Business Change Manager position:

• Helping in some level of detail is mapping, what are the current ways of working, what are the target capabilities and therefore how to manage the change.
• Understanding the impact assessment and building and including training and onboarding new people.

Experience/Qualifications for the Programme Business Readiness Manager/Smart Metering Business Change Manager position:

• APM change qualification (Ideal but not essential).
• CMI change qualification (Ideal but not essential).
• Change manager/Business Change Manager/Business Readiness Manager experience.
• Any experience of establishing an operation centre where there's lots of data coming in.
• Training experience (But not solely a trainer).
• Change Management - environments/release management/release software - NO
• This is NOT an IT related role, so software related release/environments/programme/project management isn't relevant.
• No immediate direct reports - potential trainers will report into this role later down the line.
• Good stakeholder management experience.

Smart Metering Business Change & Readiness Manager - Hybrid/WFH/Worthing, West Sussex

£60,000 plus excellent benefits, bonus and career opportunities/Worthing based with flexible hybrid working, usually 1 or 2 days per week in the office