Dynamics 365 Specialist

The Role: Dynamics 365 Specialist

This large and well-established IT consultancy firm is looking for a Dynamics 365 Specialist to join their team. This is a critical role within the business, and you will be leading the implementation and training for Dynamics 365 from a user perspective. You will be working with the Sales Operations team to ensure the team is fully trained in D365 and you will provide ongoing support and training.

*It is essential that you have practical experience in using Dynamics 365. This is NOT an IT Technician role.

This is a Monday to Friday hybrid-working role, with 3 days in the office and 2 days at home.

What's in it for you as Dynamics 365 Specialist?

• Opportunity to work for a large and well-respected IT consultancy
• Hybrid working, 2 days in the office and 3 days at home.
• Opportunity to grow and expand skill set
• Business-critical role, enabling you to collaborate with other departments

What will you be doing as Dynamics 365 Specialist?

• Act as a Dynamics 365 expert to ensure maximum use of the platform
• Support the delivery, maintenance and new systems releases of Dynamics 365, working with the Sales Team to ensure a seamless delivery
• Create and maintain live dashboards and set up business reporting
• Look for new releases and work with the IT technical teams to work out how the fit best and how functionality will work on a practical level with sales teams
• Work with the sales and IT teams to ensure all necessary systems integrations are implemented and the team is fully trained on how to use them
• Create Dynamics 365 training content for the sales teams and wider business users
• Provide accurate reporting on customer insights and data
• Ensure best practice is adopted by all users
• Assist with general platform management, such as troubleshooting common issues, system configurations, creating reports

What are we looking for in our Dynamics 365 Specialist?

• Extensive practical knowledge of Dynamics 365 and it's structure, systems and processes
• Experience of data management in a CRM system (ideally Dynamics 365) such as cleansing and importing data and ensuring a high quality of data
• Strong project management skills and working knowledge of business analysis methods and change management
• Ideally experienced in implementation and set up of a new CRM system
• Highly organised and able to work well with multiple business areas

If you are an experienced Dynamics 365 Specialist looking for your next role, please apply with your CV today!