Service Architect - Hybrid

We currently have an excellent opportunity for a leading defence organisation, who require an experienced Service Architect to join them on a permanent basis.

In addition to an excellent starting salary, our client offer the successful candidate a very competitive benefits package, as well as access to vast training library and the scope for further career progression.

This role has been classed as a hybrid opportunity, with successful applicants splitting their time between the clients offices in Reading and working from home.

Because of the nature of the work that you would be involved with, it is important for successful applicants to hold current and active SC clearance for this opportunity, with the ability to obtain higher clearance at the clients request.

Please see key information as per the below, provided by the client for your review:

Working within the Bid Delivery Design team and reporting to the Chief Technology Officer (CTO) & Programme Engineering Manager for the development of the Service Design for an enterprise architecture. This will include leading the design and implementation of a new service desk architecture working towards a simple and superior customer experience, supported by the technical team. Integration of some existing discrete service desk systems into enterprise service offerings will be key to the success of this programme.

Main Duties:

• Preparation and review of Service Architectures and their implementation for Government protectively marked systems
• Define the requirements for a target Service Delivery solution covering Service Desk, Workflow, Service Reporting and Service Management processes
• Identify candidate technologies to meet the above requirements and work with the sector architectural team to select an optimal set and plan their implementation
• Working with a small and dynamic Bid Delivery Team to introduce the processes supporting of Service Architecture and guiding their implementation
• Working with Government agencies, partners, and suppliers to design and deliver winning Service Strategies and move these through to implementation and beyond
• Responsible for the creation and implementation of end-to-end service desk design, ensuring alignment with the strategic technical architecture
• Responsible for ensuring the solution/design process is adhered to during all phases of project delivery
• Engage with relevant stakeholders to provide understanding of the planned solution and identify possible impact on Service
• Good communication skills with diverse audiences - strong critical thinking and analytical skills
• To identify risks associated with business processes, operations, information security programs and technology projects
• Select appropriate design standards, methods, and tools, consistent with agreed enterprise and solution architectures and ensure they are applied effectively

Candidate Requirements:

Essential skills

• Significant experience in Service definition and delivery within a secure environment working with UK military or intelligence agencies
• Proven success as a Service Architect within a related whole life cycle Systems Engineering role delivering complex services
• Demonstrated experience managing all technical aspects of a Service life cycle from Requirements definition to Service Obsolescence
• Experience of significant Service Management and Design roles under the ITIL V3 or V4 framework including managing client engagements
• Established technical experience delivering major, complex programmes, and in particular, direct experience of technical delivery of complex Information Technology (IT) services
• Proven success integrating efforts and products from major subcontractors
• Demonstrated experience working effectively in Matrix environment including working collaboratively with multiple teams across agencies and physical locations
• Strong communication skills, written, oral and listening skills; strong business acumen and diverse business perspective; ability to think logically and strategically
• Demonstrated ability to collaborate effectively and independently with individuals at various levels including the leadership team, customers, and suppliers

Desirable skills of interest

• Knowledge of in-service support/service operations in a Defence Intelligence environment
• Knowledge of security architecture, multi-level security engineering solutions, deployments, and accreditation
• Knowledge of GEOINT and SIGINT, ACINT, MASINT, OSINT, HUMINT and the analysis of the data and information
• Knowledge of Virtualised systems hosted in multiple data centres across an enterprise

Good behaviours

• Strong Leadership skills with a desire to succeed
• Team player
• Strong interpersonal skills, able to build strong relationships with customers and peers. Able to influence multidiscipline teams
• Able to facilitate problem solving of complex issues across business units and organisational boundaries, and
• Ability to rapidly assimilate information, culture, and process to bring maximum effect in a short space of time.
• Good time management, organisation, and prioritisation skills
• An inquisitive mind and a desire to promote innovation
• A desire to learn and constantly expand your horizons
• Ability to work closely with others in a small team
• Ability to work under pressure
• High degree of initiative and flexibility
• Willingness to travel if required