Knowledge & Reporting Administrator

Knowledge and Reporting Administrator

Permanent; Monday - Friday;

What does the team do:

The team is the focal point for many of our customer's infrastructure and deals with Issues that are critical to their Business. The Knowledge and Reporting Admin will work with the technical teams to ensure that knowledge is captured and accurately documented. They will run the monthly reporting schedule and work to improve the reporting processes. They will also be responsible to ad-hoc and non-standard reporting as required.

What experience will you have:

• 2 years reporting and measurement
• Experience in IT reporting

Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential.

Experience of Knowledge Management, analysing knowledge requirements and checking the quality of knowledge base articles.

Experience of engaging with technical teams and manage Customer experience teams to create reports and knowledge bases.

Excellent written communication, teamwork and interpersonal skills.

Qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivated.

Good problem-solving skills

Whilst not a primarily technical role, an understanding of/experience with;

ServiceNow

PowerBI

What does the role involve:

Own the knowledge management process and manage knowledge base.

Develop the reporting systems and ensure reports are accurate and timely

Our Company, Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.