Emergency Medical Dispatcher
Posted on Mar 2, 2019 by Mayo Clinic - Medical Transport
Why Mayo Clinic
The Mayo Clinic Emergency Communications Center (ECC) provides 24-hour dispatching for Basic Life Support, Advanced Life Support and Critical Care transportation. The center handles about 200 service calls a day. The ECC works primarily with medical professionals, emergency first responders, fire departments, law enforcement and others who arrange patient transports. The Emergency Medial Dispatchers facilitate transports by air or ground ambulance. In many communities served, the ECC deploys the medical response for 911 calls and provides instructions to the caller on what to do until the ambulance arrives.
Coordinates emergent and non-emergent requests for Mayo Clinic Medical Transport which includes Gold Cross Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at St. Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Gold Cross Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.
High school diploma/GED. Current AHA Health Care Provider CPR certification required. 1 year of customer service, call center or dispatching experience. Basic computer knowledge. Excellent communication skills.
EMT certification or medical experience is preferred. Working knowledge of radio communications.
License or certification
Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $21.52 per hour.
Hours / Pay period
Dependent upon openings at the time of offer. Shifts are 12 hours. Typically rotation Days/Nights.
Typically every other.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Other Patient Care
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Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Associated topics: 911, ambulance, call, communication specialist, dispatch, dispatcher, emd, police, telecommunications, telecommunicator