Lead operations Technician - Security focused

Job Title : Lead operations Technician Security Focused NOC

Job Type : Permanent

Salary : £52k plus 10% bonus

Location : Basingstoke 2 days - Per week rest remote

The Main Responsibilities

Being the customer s technical advocate, and striving to provide a positive customer experience irrespective of expertise, history, or workload

Collaborating within team and across teams (Specifically SIEM)

Managing workload and collaborating with their peers on opportunity to assist

Leading the training and assisting wider NOC staff on new scenarios and situations

Leading the onboarding and shadowing new team members in wider NOC and PS

Seeking opportunity to improve the customer experience, and reduce customer effort both on a case by case and wider perspective

Deputising for management as directed and acting as a lead and focal point within the team.

Skills and Experience required:

Security and network industry certifications

Demonstrated understanding of Denial-of-Service concepts and attack vectors, mitigation options

Demonstrated understanding of cloud security, SASE, SaaS, Edge Compute, Edge Gateway services.

Demonstrated proficiency in routing and networking skills

Knowledge and skills of at least one programming language (python preferred)

Requires an understanding of IP networking.

Experience working on Data/IP networks within an operational environment; completing 2nd/3rd level diagnostics across multiple technologies and Vendors.

Demonstrative experience in Incident Management and Service Operations environments.

Experience in SDN and SDWAN Technologies specifically Versa software but any knowledge would be advantageous.