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Software Support Analyst - Aylesbury, Bucks

Posted on Feb 20, 2019 by MAPP Ltd

Aylesbury, Buckinghamshire United Kingdom
Information Technology
Immediate Start
£30k - £35k Annual
Full-Time

Software Support Analyst - Aylesbury, Bucks

Salary - up to £35K basic depending on experience

Job Description

This job involves support direct to customers and also working with development staff to ensure they deliver the best possible service to customers in a timely way.

The successful appointee will join a small experienced Software Support team. The scope for learning and advancement in this role is excellent.

Essential Skills/Experience

  • Triage experience with software systems including log analysis; troubleshooting; identifying & classifying issues
  • Good knowledge of software troubleshooting tools and techniques
  • A strong ability to solve problems and think laterally
  • Understanding of SQL and NoSQL databases
  • Excellent customer facing skills
  • Excellent English oral and written communication skills
    A demonstrable record of achievement in either relevant previous position(s) or academic work

Desirable Skills/Experience

  • Software development or testing experience/background
  • Understanding of telephony, VoIP, WebRTC, HTTP, HTTPS
  • Willing to take initiative to learn about new products

Software Support Analyst - Aylesbury, Bucks

Reference: 650445973