Technical Support Engineer

Role - Support Engineer

Location - Cheltenham - Hybrid - 1 day a week office based

Salary £25k - £35k

Are you looking to start a career within IT?

Perhaps the role as a Product Support Engineer is exactly the type of role you are looking for within a company that will offer you progression and training to develop your career?

I am looking for enthusiastic individuals who are team-oriented, with the right attitude and passion for IT and who enjoys a fast-paced environment working as a support technician.

Maybe you already have experience offering IT support on internal user systems, and fancy something more product focused offering support to clients directly and getting more technical.

My client are a Cheltenham-based software house that provide a business management portal to exam boards and awarding bodies, and bespoke application development services across a number of sectors.

They require an individual to work in the team with the primary role of technical product support and product installations.

What will I be doing?

• You will be working with customers/employees to identify system problems and advising on the solution whilst logging and keeping records
• Analysing call logs so you can spot common trends and underlying problems
• Updating documentation so customers/employees can try to fix problems themselves
• Liaison with customer
• Database analysis
• Installations
• Testing

Technical skills:

• Microsoft SQL Server, Microsoft SQL Server Reporting Services
• Windows-based applications
• Web-based applications
• IIS
• TFS
• C#.NET (ideally)

Required non-technical skills

As well as a strong technical background, the successful applicant will have good communication skills. This is key in a help-desk environment as it is necessary to explain complex information in simple, clear terms to a non-IT personnel.

For more information please contact me directly providing an up to date CV if you have one and send it

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy