Inbound Customer Service Advisor
Posted on Feb 19, 2019 by Claremont Consulting Ltd
What you will do
Based within our vibrant Customer Support Centre in Central Manchester, our Customer Service Advisors are the first point of contact for all of our ADT Security customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.
How you will do it
Following a comprehensive training program you will be fully equipped to take ownership of customer enquiries and will take pride in being an expert in your field and giving the very best customer service. You will provide customers with advice on how best to operate and test their security systems, arrange engineer visits and engage with other ADT and Johnson Controls departments where required.