Service Desk Manager
Posted on Feb 3, 2023 by CV-Library
Borehamwood, Hertfordshire, United Kingdom
IT
Immediate Start
£40k - £45k Annual
Full-Time
Job Title: Service Desk Manager
Salary: Circa £45,000 per annum
Working Pattern: Full-time, Hybrid, 4 days office
Location: Borehamwood, Hertfordshire
The Job:
Seeking a highly motivated and experienced Service Desk Manager to lead a service desk team in delivering exceptional IT support to our clients. The ideal candidate will have a strong background in managing a service desk team and a track record of delivering exceptional customer service.
The Service Desk Manager will take responsibility for:
* Manage a team of service desk technicians and act as the escalation point
* Ensure the service desk operates efficiently and effectively
* Develop and implement service desk policies and procedures
* Monitor service desk performance, conducting regular performance reviews
* Manage service desk projects, ensuring they are delivered on time, within budget, and to a high standard
* Build and maintain positive relationships with clients
* Keep abreast of industry developments and best practices
As Service Desk Manager, you'll have:
* A track record of Technical Service Desk Management
* 3+ years of experience in a 3rd line technical support role
* Excellent interpersonal and communication skills
* Strong leadership, with the ability to motivate and engage team members
* Proven track record of delivering exceptional customer service
* Understanding of SLAs and KPIs
* Ability to manage multiple projects simultaneously
* Strong technical knowledge, with the ability to understand and troubleshoot complex IT issues
If you are interested in applying for this role or want to hear more about it, please hit apply!
TwentyFour Recruitment is an equal-opportunity employer.
If your skill set and experience match the above ad, please apply today, and if your CV is shortlisted, a consultant will contact you to discuss the next stage of the recruitment process
Salary: Circa £45,000 per annum
Working Pattern: Full-time, Hybrid, 4 days office
Location: Borehamwood, Hertfordshire
The Job:
Seeking a highly motivated and experienced Service Desk Manager to lead a service desk team in delivering exceptional IT support to our clients. The ideal candidate will have a strong background in managing a service desk team and a track record of delivering exceptional customer service.
The Service Desk Manager will take responsibility for:
* Manage a team of service desk technicians and act as the escalation point
* Ensure the service desk operates efficiently and effectively
* Develop and implement service desk policies and procedures
* Monitor service desk performance, conducting regular performance reviews
* Manage service desk projects, ensuring they are delivered on time, within budget, and to a high standard
* Build and maintain positive relationships with clients
* Keep abreast of industry developments and best practices
As Service Desk Manager, you'll have:
* A track record of Technical Service Desk Management
* 3+ years of experience in a 3rd line technical support role
* Excellent interpersonal and communication skills
* Strong leadership, with the ability to motivate and engage team members
* Proven track record of delivering exceptional customer service
* Understanding of SLAs and KPIs
* Ability to manage multiple projects simultaneously
* Strong technical knowledge, with the ability to understand and troubleshoot complex IT issues
If you are interested in applying for this role or want to hear more about it, please hit apply!
TwentyFour Recruitment is an equal-opportunity employer.
If your skill set and experience match the above ad, please apply today, and if your CV is shortlisted, a consultant will contact you to discuss the next stage of the recruitment process
Reference: 218656588
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Service Desk Manager in Borehamwood, Hertfordshire, United Kingdom, Full-Time
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