Service Desk Manager
Posted on Jan 31, 2023 by CV-Library
Farnborough, Hampshire, United Kingdom
IT
Immediate Start
£47k - £47k Annual
Full-Time
Rare & exciting opportunity to join an award-winning industry leader as Service Desk Manager at their Head Office on the outskirts of Farnborough.
Our client offers a rewarding career path, first class benefits package and a strong salary. Company culture here is second to none, along with fantastic benefits & staff perks!
You will manage and develop a team of talented and technical 1st & 2nd Line Analysts to provide a vital 24/7 and NOC service to customers throughout the UK.
Key Responsibilities:
Mentor, manage, develop, and expand the team of 1st & 2nd Line service desk analysts.
Provide a customer centric escalation and communication point for service desk operations.
Implement and improve ITSM workflows.
Performance analysis, resource management and data reporting.
Improvement Planning and Implementation for all service desk operations.
Work closely with customers (including their service desk/support functions) to understand how to best work together.Required Skills & Experience:
ITIL Foundation or higher qualification, as well as networking related certification such as CCNA, CompTIA+, MCAA etc.
Experience in managing an IT service desk.
Proficiency with network technologies (WAN, LAN & WLAN).
Effective communicator and have a strong systems integration background.
Excellent service and customer focus, with a strive for continual service improvement.Benefits:
Our client offer a superb company culture of support and collaboration, where personal and professional development are highly prized.
Salary will be circa 47k.
25 days a year holiday plus bank (with option to purchase an additional 10).
Flexible / hybrid working options.
Enhanced Company Pension Scheme.
Enhanced Maternity Leave.
Enhanced Paternity Leave.
5 Paid Charity Days.
Health & Dental Care.
Perk box employee benefit scheme.
Staff away days.
Death in service.We expect to fill this role quickly, so if you feel you have the experience required apply today to avoid missing out
Our client offers a rewarding career path, first class benefits package and a strong salary. Company culture here is second to none, along with fantastic benefits & staff perks!
You will manage and develop a team of talented and technical 1st & 2nd Line Analysts to provide a vital 24/7 and NOC service to customers throughout the UK.
Key Responsibilities:
Mentor, manage, develop, and expand the team of 1st & 2nd Line service desk analysts.
Provide a customer centric escalation and communication point for service desk operations.
Implement and improve ITSM workflows.
Performance analysis, resource management and data reporting.
Improvement Planning and Implementation for all service desk operations.
Work closely with customers (including their service desk/support functions) to understand how to best work together.Required Skills & Experience:
ITIL Foundation or higher qualification, as well as networking related certification such as CCNA, CompTIA+, MCAA etc.
Experience in managing an IT service desk.
Proficiency with network technologies (WAN, LAN & WLAN).
Effective communicator and have a strong systems integration background.
Excellent service and customer focus, with a strive for continual service improvement.Benefits:
Our client offer a superb company culture of support and collaboration, where personal and professional development are highly prized.
Salary will be circa 47k.
25 days a year holiday plus bank (with option to purchase an additional 10).
Flexible / hybrid working options.
Enhanced Company Pension Scheme.
Enhanced Maternity Leave.
Enhanced Paternity Leave.
5 Paid Charity Days.
Health & Dental Care.
Perk box employee benefit scheme.
Staff away days.
Death in service.We expect to fill this role quickly, so if you feel you have the experience required apply today to avoid missing out
Reference: 218621051
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Service Desk Manager in Farnborough, Hampshire, United Kingdom, Full-Time
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