Project Coordinator

SERVCES PROJECT COORDINATOR (full-time position):

Kambrian is a high-growth IT and Telcom value-added reseller (VAR) providing IT / Telecom services. We are looking for an experienced full-time operations team member who is responsive, enthusiastic, and flexible to help grow our low-voltage (cabling) and electrical Field Services business. New hire will learn significantly about operations, project management and enjoy a fast-paced environment.

This is a full-time position with excellent fringe benefits. Hourly rate is $21-$24 commensurate with experience.

Responsibilities:
Project Coordination: help win more bids and ensure project success

Assist with estimation and bidding process

Assist with pre-qualification process with prime contractors

Drive project kick-off, and mobilization of people, equipment, and material

Manage projects and rollout implementations

Order, track and manage material for projects

Visit field to work with customers and field technician to assess project status and get feedback

Technician dispatching and operations: help grow our business by delivering quality services

Be responsive and responsible to customer's dispatch requests via email or calls to increase customer satisfaction and retention

Schedule jobs and plan routes for technicians per customer job request to ensure availability

Ensure technicians' performance following work-flow procedures like sending in closeout forms

Ensure accurate record-keeping, eg technicians' hours, pay rate, and material used

Assist accounting team with reconciliation of invoices with customers

Identify and escalate issues timely to management if needed to resolve issues

Skills and Experience requirements:

Must be organized with meticulous attention to detail and follow-through

Be good with numbers and computer efficiency

Must be diligent in finishing tasks and resolving issues in a timely manner

Ability to prioritize, organize, and perform multiple tasks simultaneously

Ability to identify customer issues for escalations if needed

Ability to handle a high volume of emails and calls with customers and technicians

Ability to build good relationship with field technicians and customers

College degree required with at least 2-4 years of work experience

Positive attitude to work on new tasks in fast-paced; covering for other teammates as needed

IT or construction industry experience preferred

Flexibility and willingness to work East Coast hours (6-3pm) or West Coast hours or 9-5pm PST or weeknight or weekends if needed

This is not a WFH (work-from-home) or remote position.

BENEFITS: pay is commensurate with experience; bonus for new business developed; health/dental/vision plans; 401K with company matching, paid time off and holidays; retirement plans