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Cloud Support Engineer


Posted on Jan 27, 2023 by CV-Library

Upper Siddington, Gloucestershire, United Kingdom
Immediate Start
£45k - £45k Annual
Are you an experienced IT Systems Engineer, looking to take your career to the next level?

Siamo are pleased to present the opportunity to join a forward-thinking provider of digital consultancy, managed services, and technology, who are looking to recruit a Cloud Support Engineer in their office in Cirencester.

Our client specialises in offering a client facing service desk to ensure a smooth running of their innovative software and WIFI based solutions. Since 2006, they have created hardware and software solutions, but recently their cloud-based solutions have taken precedence, optimising their client’s efficiency and capability to grow.

As a Cloud Support Engineer, you will have the opportunity to influence the direction for this new Cloud Service, alongside developing and producing scalable, robust, innovative Managed Services solutions for our client’s customer base.

This position will see you earning £45,000 per annum. You MUST be local to the area - NO hybrid option.

Why join our client? Benefits as below:

Bi-Annual bonus scheme

Life insurance

Free lunch/tea/coffee/fruit every day

Childcare vouchers

On-site parking

Company events

Health/medical insurance

Professional training

Casual dress

Company pension

Responsibilities for this Cloud Support Engineer position:

The role requires someone with good virtualisation experience, who has the appetite and drive to develop onto Nutanix HCI, which is a key technology partner for Trust Systems. The role is one that will involve using current skills, knowledge and concepts to evolve into consultant level skills on Nutanix.

You will be:

Managing customer relationships in conjunction with delivery teams

Working with service desk toolset to resolve issues for customers

Work with project managers, cloud architects and suppliers to ensure the Managed Service architecture is maintained and developed as the platform grows

Ensuring the cloud platform is maintained according to service requirements

Assisting with customer service delivery reporting

Acting as the 'end of the line’ for Support requests, providing L3 technical support

Monitoring infrastructure performance

Providing documentation, training, mentorship, and guidance to junior colleagues

Working with support third parties to resolve customer issues

Supporting IAAS customer base across a range of verticals

Building and maintaining a well-documented infrastructure architecture for cloud solutions including Private Cloud in enterprise data centres, for dedicated and multitenant client environments.

Evaluating Cloud initiatives for alignment with customer infrastructure, system architectures for hybrid cloud and transformation to cloud services

Skills and Experience:

Minimum 3 years’ support Nutanix platform at Level 3 or equivalent

Excellent communication skills, both written and verbal

Full driving license

Knowledge of AOS, and AOS management, including configuration management including updates, performance analysis, troubleshooting, hardware break fix, software updates

Nutanix certifications are a bonus, but not strict requirement

Ability to create, maintain and update documentation

Ability to identify, recommend and/or implement relevant security and operational services

Reference: 218606588


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Cloud Support Engineer in Upper Siddington, Gloucestershire, United Kingdom, Full-Time

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