IT Support Engineer (Mac)

We have been engaged by a client to source an experienced Apple Mac Support Engineer to provide 1st/2nd line support to their users in a busy environment comprised of both Macs & PCs.

It is essential that you have previous experience of support users on Apple Macs as well as PCs as the client's base is 90% in favor of Mac.

This role will offer training and certifications on JAMF as well as 40+ days holiday.

Please note this role requires onsite attendance 5 days per week.

Alongside excellent communication and communication skills the successful candidate will be responsible for the following:

• General IT support, availability and maintenance for computer hardware such as
• PCs, laptops, Macs, mobile devices, printers, photocopiers, projectors and other IT equipment.
• Administration of JAMF MDM and Apple service.
• Administration of Azure AD/Office 365.
• Integration of the Helpdesk in day-to-day operations to ensure continuous monitoring and responding to issues raised, responding to issues and escalating when required.
• Working with all IT Services staff to ensure an acceptable service, in line with the SLA, is provided to end users at all times.
• Work to resolve incidents and troubleshoot problems, undertaking root cause
• Setting up and installing new hardware, including PCs, Laptops, Mobile devices, Printers, and any other associated IT hardware.
• Decommissioning of old IT hardware.
• Notifying the line manager when additional resource or stock is required.
• Imaging and re-imaging new and old PCs and Macs using the standard image.
• Carrying out network cabling and connecting up PCs and Macs.
• Troubleshooting issues, managing consumables, including toner for departmental photocopiers and printers.
• Knowledge and experience of Mac and Windows Operating Systems in a networked environment
• Knowledge of a wide range of mobile technology devices and services, including the implementation, integration and support of such modern technology
• Knowledge of current best practice, products, statutory, and regulatory requirements