Desktop Support Engineer

We have an exciting new opportunity for a Desktop Support Engineer to support our client, based on their site in Gillingham. This is a full-time permanent position working Monday to Friday, 7.5-hours per day between the hours of 08:00 - 18:00.
As a Desktop Support Engineer you will be working in partnership with a high-profile organisation that provides engineered systems and components for the automotive industry. In addition to supporting the onsite customer, you will also provide remote support to the client’s satellite sites including installation, servicing and repairing of systems / equipment.
As a Desktop Support Engineer your responsibilities will include:
• Incident management & resolution
• IMACDs – Installations, Moves, Additions, Changes and Deletions
• Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
• Provide remote support to satellite sites
• Act as Smart hands and eyes
• Provide mobile device support
• Maintain and update existing network infrastructure
• Peripheral support
• Asset, Stock and Loaner equipment management
• Coordinate all Multi-Function Device (MFD) and network printer installs
• Instruct customers in the operation and maintenance of systems/equipment
• Provide Project services as and when required
• Act as a central point of contact for the customer
What we're looking for:
• Proven trouble shooting skills
• 2 + years previous experience in a similar role
• Support knowledge across Windows 10, O365, AD and SCCM
• Knowledge of administering Windows Share\File permissions
• Experience in mobile connectivity (E.g., Android/iPhone)
• Good time management and organisational skills
• Able to follow detailed instructions
• Excellent communicator both face-to-face & over the phone
• Must be able to deal productively with a high workload with minimal supervision
• Willingness to travel
Desirable skills / qualifications:
• ServiceNow
• ITIL Certification / Awareness
Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
Apply now for consideration!
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