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Desktop Support Engineer


Posted on Jan 16, 2023 by CV-Library

Edinburgh, City of Edinburgh, United Kingdom
Immediate Start
£26.6k - £26.6k Annual
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer to help support one of our established clients based on-site in Edinburgh. The site benefits from easy access to travel links, free on-site parking and discounted employee rates at the on-site restaurant.

As a Deskside support Engineer your day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service.

This is a full-time, permanent position working a 37.5 hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Primary role requirements:
• Responsible for maintaining and promoting highest level of service to the client
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Responsible for Incident ticket handling, escalation and problem diagnosis
• Desktop / Laptop / VDI – build, configuration and deployment to end users
• Assist with software installation / deployment
• Assist with Smarthphone deployments
• Cover on TechBar

Secondary role requirements:
• Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smarthpone support
• Assisting with customer projects
• Create and update procedural documentation
• Basic telephony support and cable patching
• Provide second line operational support across a variety of platforms.
• Initial investigation and reporting of network failures.

Essential Skills and Qualifications:

• Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
• Knowledge of Microsoft Office 2010 onwards
• Working knowledge of Active Directory – Users and Computers
• Have an understanding of DNS, DHCP
• Working knowledge of Cisco AnyConnect VPN
• RSA Secure Login administration
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good written communication: concise and accurate call logging, documentation and email correspondence
• Able to work well as part of a team or independently

Desirable skills / qualifications:
• ITIL Version 3/4 Foundation
• CompTia A+ Certification
• Microsoft Windows 7/10 training and certification

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

Apply now for consideration!

By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website

Reference: 218505857


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Desktop Support Engineer in Edinburgh, City of Edinburgh, United Kingdom, Full-Time

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