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Senior IT Support Engineer

Reed Technology

Posted on Jan 6, 2023 by Reed Technology

Newcastle Upon Tyne, Tyne And Wear, United Kingdom
IT
Immediate Start
£40k - £50k Annual
Full-Time

A market leading company is searching for an experienced Senior IT Support Engineer to focus provide high level remote IT technical support with an focus on Microsoft and Public Cloud technologies. You will provide OS, Application and Hypervisor support to a range of customers, with responsibility for the resolution of incidents and problems. This is a great opportunity for someone from an infrastructure background to develop their skills in public and private cloud platforms.

This company is going through a significant period of growth and investment and have an array of opportunities across the business. They can support your training through certifications, on the job training or mentoring. There are plenty of opportunities to progress upwards and work with more complex technologies.

Key Responsibilities:

  • Co-ordinate rapid response to major incidents and problems
  • Ensuring appropriate action is taken to resolve complex incidents
  • Undertake post case analysis and inform all parties affected are engaged in delivery of resolution
  • Develop process improvements and document post recovery steps to help identification of issues
  • Take ownership in facilitating problem diagnosis
  • Ensure all incidents are logged in the ITSM for data analysis

Skills & Experience

  • Virtualisation; compute, storage.
  • IaaS platforms.
  • VMware stack
  • Windows/Linux based guest operating systems.
  • Active Directory Domain Services.
  • Windows Server Update Services
  • Network/storage protocols.

Benefits include:

  • Great pension scheme
  • BUPA Healthcare
  • Cycle to work scheme
  • Professional training and Development
  • Fully funded certifications and accreditations
  • Hybrid working options
  • Wellbeing initiatives
  • Social events

And more!

Permanent/Hybrid Working/37.5 Hours/On Call Options/Monday - Friday

Next Steps? If you would like to know anything more about this role then please apply to this advert.

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion

Reference: 1847283505

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