This Job Vacancy has Expired!

Change and Communication Lead

Cloud Stratex

Posted on Jan 6, 2023 by Cloud Stratex

London, United Kingdom
Immediate Start
Annual Salary

Change and Communication Lead required to complete communications, adoption and change management (CACM) for a variety of technology change programs, tools and services.

Key responsibilities

Own the end-to-end CACM approach for the company's contact center migration from Serenova to Amazon Connect, from strategic planning through to tactical delivery. This program will run throughout 2023, impacting 15+ business units and 6000+ agents.

As change and communications lead, you will:

  • Win hearts and minds: secure the necessary buy-in from stakeholders to make the change a success. Establish a program communication structure that keeps stakeholders and impacted employees informed and engaged around the change.
  • Enable and inspire: stand up a network of contact center champions (operational managers) to support their teams and lead them to new ways of working.
  • Protect the business through change: deliver targeted countdown communications to ensure impacted users are well prepared and productivity is not impacted by the change.
  • Lead end user adoption - coordinating demos, training and any 'white glove' support to ensure long-term success.

Workplace technology optimization

You will also support the implementation of new workplace tools and services, from a new office space booking system to replacement printing services.

Skills and experience required

  • 5+ years of experience in communications, adoption and change management, with a focus technology change programs.
  • Strong interpersonal skills to work successfully with a wide range of stakeholders and teams.
  • UX-led approach to comms - includes ability to translate technical language and training materials into clear, concise and engaging content.
  • Confidence delivering briefings and demos.
  • Genuinely collaborative - we're looking for a team player with a hands on approach and a positive attitude!

Day rate: Market rate/outside IR35

Start date: ASAP

Reference: 1847253135


Alert me to jobs like this:

Digital marketing manager in London, Full-time

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Business Change & Communications Lead

Cheltenham, Gloucestershire, United Kingdom