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IT Support - 2nd line - Infrastructure

Reed Technology

Posted on Jan 6, 2023 by Reed Technology

Chelmsford, Essex, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

IT Support - 2nd line - Infrastructure

My client based in Chelmsford are looking to recruit an IT Support candidate for their growing business. This is a hands-on role that will predominately be 2nd line support with the option to get involved in 3rd line/infrastructure work too.

Responsibilities

  • To remotely support IT systems to ensure maximum reliability
  • To give advice to the business on how to maintain their IT systems
  • To support school staff in making the best use of their IT systems
  • To install IT equipment, within the contract limitations
  • Will be required carry out other duties including hardware/software installation, helpdesk, and internal support
  • Occasional 3rd line support
  • To work to agreed targets and objectives
  • To maintain the support desk, monitor the calls coming in, take ownership of tickets and see them through to completion.

Essential Skills

  • Able to work on own or as part of a team
  • Able to keep up to date with the latest technological advances
  • A good logical approach to problem solving
  • Good communication and presentation skills
  • Flexible and adaptable
  • Good timekeeping
  • Conscientious and self-motivated
  • Can do attitude
  • Good telephone manner

Experience

  • Proven 2nd line/desktop support experience
  • Networking understanding
  • An understanding of Servers
  • Experienced technical engineer with hands on development and installations skills
  • Experience with troubleshooting technical issues
  • Experience with Windows 10 and Windows Server 2019/21.
  • Windows Group Policy, Active Directory
  • Good IT troubleshooting skills including LANs and printers
  • Driver with a car

Reference: 1847121883

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