Desktop Engineer

Desktop Engineer/2nd line Support

Warrington/Remote

£28K- £33K+ Benefits

A 2nd line Support Engineer is required for our client who are based in Warrington. This is a hybrid role. The client are going through an exciting period of company growth, so it's a great time to join their busy IT team. The engineer's role is to provide technical support for a range of internal systems, help maintain computer environments, assist with 2nd line support for complex issues all whilst working to agreed quality standards and service level agreements. The role is based in the Support Centre in Warrington but they are happy to discuss a hybrid working pattern with some days working from home as well as some days travelling to sites.

Key responsibilities/Duties-

. Install, configuration and support of

o Desktops & laptops via SCCM/EndPoint Mgr (InTune)
o Tablets & Mobile devices
o Software including 3rd party software (configuration, troubleshooting and documentation)

. Incident & Change Management - Raising CR's where needed as an outcome of Incidents or problems

. Utilise tools including -

o M365
o MDM
o AD
o Azure
o PowerShell (Not essential)

. Work alongside the Senior Engineers on a variety of Strategy projects (Documentation, testing, planning etc)
. Collaborate and be involved in activities to ensure knowledge development in the team
. Assist in providing BAU support to the business
. Assist in providing ad-hoc support to the business where agreed either remotely or on-site

Skills/Experience

. Ability to prioritise workload over a variety of tasks.
. Ability to complete tasks methodically, with an eye for detail
. Operational IT Support experience, ideally gained within a multi-site, complex network environment.
. Advanced diagnostic and troubleshooting skills
. Experience of troubleshooting M365 products
. Excellent oral and written communication skills
. Excellent organisation, task prioritisation and time management skills
. Ability to interpret technical issues through the non-technical description provided by the user
. Full driving license

Extras

. Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.