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Contact Centre Team Leader

Sanderson Recruitment Plc

Posted on Jan 6, 2023 by Sanderson Recruitment Plc

Gloucester, Gloucestershire, United Kingdom
Accountancy
9 Jan 2023
£28k - £32k Annual
Full-Time

Sanderson are partnering with a well-known Insurance broker and due to an exciting period of on-going growth, we have a fantastic opportunity for an experienced and driven Team Leader to spearhead the delivery of exceptional customer experience and sales performance.

Responsibilities include:

  • Effectively leading, motivating and coaching your team to continually grow, develop and achieve exceptional service, standards and performance
  • Utilising management information to share best practice and identify coaching opportunities
  • Management and oversight of the key risk and compliance areas
  • Identifying opportunities to drive increased revenue and more efficient and effective ways of working
  • Designing and delivering value add incentives to create a fun, focused and high energy environment
  • To collaborate effectively across the team and other departments to achieve consistency and best practice with the best interest of the business and its people
  • To ensure all members of your team have an active personal development plan, to either optimise performance or assist with internal progression
  • To champion new products, systems and standards to embed the right level of knowledge and understanding

Skills and experience required:

  • Experience working in a team leader role in a fast-paced call centre environment
  • Insurance experience is preferable, but not essential
  • Have previously held effective 121s, centred around well being, performance, and personal development
  • Have coached a team, worked on their individual progression and development
  • Are assertive and confident with your decisions making
  • Can be adaptable with your approach to supporting your colleagues
  • Have a positive energy and is a good role model

This is a permanent role 5 days a week on site in Gloucester (Central location). Offering a salary up to 32k.

Apply or contact (see below) for further details.

Reference: 1846929752

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