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Application Support Engineer

Reed Technology

Posted on Jan 6, 2023 by Reed Technology

Middlesbrough, Yorkshire, United Kingdom
IT
Immediate Start
£35k - £40k Annual
Full-Time

A high performing and agile team are looking for an Application Support Engineer to focus on upgrades, development and support for all IT Systems across the business. This company is an industry leader in its sector and is looking to continuously develop and improve. This role will work in a fast paced, evergreen environment where change in software applications happens frequently. You will need a passion for continuously learning and finding solutions, alongside collaborating with the cloud and service desk teams.

The role will include:

In this role, you will need experience in administering, monitoring, and maintaining software applications. You will take ownership of customer incidents and perform investigations to resolve the issues alongside your team. You will be able to provide enhanced troubleshooting and problem solving skills and be able to work with a multitude of stakeholders. You will ensure the security and resilience of the systems is maintained and will support disaster recovery within the business.

What is it like to work in this team:

This company value considerate, proactive, and progressive people who enjoy finding new solutions and collaborating within teams. You will be joining a small family friendly team who support flexible working and having fun when learning new technologies.

Key responsibilities will include:

  • Work closely with internal user group to provide advice and guidance on the design and development of new and changed systems to optimise operational efficiency
  • Resolve application related incidents, service requests and problems in a timely and efficient manner in line with business requirements
  • Provide timely communication to users on the status of service requests and incidents
  • Produce full specification of work defined and seek sign-off before work is commissioned
  • Recommend modifications for third party software, attending user groups and act as lead advisor to software vendor
  • Plan and implement system modules, enhancements, patches and upgrades in-line with change management process to ensure minimal impact to the business
  • Maintain testing environments
  • Research IT development ensuring all system functionality is utilised to create efficient processes within the business
  • Support the transition from concept to business as usual for all system upgrades
  • Produce and maintain system change documentation

Knowledge and skills required:

  • Sound understanding of application and data security
  • Experience in all aspects of providing IT application support to users in a customer focused environment
  • Experience of implementing and upgrading major business applications
  • Proven experience of analysing user needs and requirements

Benefits include:

  • Flexible Working
  • Holiday buy and sell scheme
  • Maternity and Paternity, Adoption and Foster Scheme
  • Sick Pay Scheme
  • Professional Subscriptions
  • Cycle to Work Scheme
  • Travel Discounts
  • Long Service Awards
  • Private Healthcare
  • Gym Membership Discounts
  • Social Events

Next Steps? If you would like to know anything more about this role then please apply to this advert.

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion

Reference: 1846929737

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