IT Service Desk Manager
Posted on Jan 6, 2023 by Antal International Networks
London, United Kingdom
IT
Immediate Start
£43k - £43k Annual
Full-Time
KEY WORDS - Support desk manager/service desk manager/IT helpdesk
Location - Central London/Hybrid
Salary - £43,000
ROLE
Working closely with the Head of Technology Operations & Director of Technology, the Support Services Manager will define a strategy for delivering customer-centric services closely aligned to industry standard ITIL processes. You will then deliver that strategy, in the form of clearly defined services, operated with a focus on delivering efficient and accessible services to internal and external customers.
EXPERIENCE
- ITIL certification. Foundation (mandatory) or Practitioner (preferred) certificate
- Working knowledge of Agile frameworks and DevOps processes, tools and techniques
- Proven track record in leading/building/improving a Service Delivery function
- A background in end user support, experience of common products, services and technologies (Cloud SaaS/PaaS/IaaS and including Microsoft 365 or similar)
- Proven experience of building, leading and motivating a team
- An understanding of what excellent Customer Services looks like, translated into processes, skills and capabilities that deliver that service consistently
- Experience of defining and delivering Incident Management, Service Request Management & Problem Management
Reference: 1846875705
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