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IT Service Desk Manager

Posted on Jan 6, 2023 by Antal International Networks

London, United Kingdom
IT
Immediate Start
£43k - £43k Annual
Full-Time

KEY WORDS - Support desk manager/service desk manager/IT helpdesk

Location - Central London/Hybrid

Salary - £43,000

ROLE

Working closely with the Head of Technology Operations & Director of Technology, the Support Services Manager will define a strategy for delivering customer-centric services closely aligned to industry standard ITIL processes. You will then deliver that strategy, in the form of clearly defined services, operated with a focus on delivering efficient and accessible services to internal and external customers.

EXPERIENCE

  • ITIL certification. Foundation (mandatory) or Practitioner (preferred) certificate
  • Working knowledge of Agile frameworks and DevOps processes, tools and techniques
  • Proven track record in leading/building/improving a Service Delivery function
  • A background in end user support, experience of common products, services and technologies (Cloud SaaS/PaaS/IaaS and including Microsoft 365 or similar)
  • Proven experience of building, leading and motivating a team
  • An understanding of what excellent Customer Services looks like, translated into processes, skills and capabilities that deliver that service consistently
  • Experience of defining and delivering Incident Management, Service Request Management & Problem Management

Reference: 1846875705

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