Salesforce Service and Community Cloud - Technical Lead- Contract Inside IR-35

My Client is looking for Salesforce Service and Community Cloud - Technical Lead

Job Purpose and primary objectives:

• Design, develop and maintain all company, team, and individual dashboard metrics
• Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups
• Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform
• Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities
• Provide support to ensure normal system operation troubleshooting production issues and problems
• Proactively monitor system operations, recommend improvements, and manage user acceptance test planning for execution of critical CRM projects
• Make recommendations on improvements to the user experience and increase system adoption
• Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team
• Partner with functional experts from across the business to build requirements/user stories
• Clearly communicate release and functionality status, issues, risks, plans

Key Skills/Knowledge:

• Collect and keep requirements/information organized, do effective documentation
• Excellent problem-solving and analytical thinking. Analyse the needs, the gaps, the process, and then produce the solution.
• The Business Systems Analyst Lead must have experience in implementation tasks
• The Business Systems Analyst Lead must have a minimum 36-month experience working on a Salesforce platform
• Must have Salesforce experience, including demonstrated proficiency in custom fields/objects, workflow and validation rules, email templates, formulas, and dashboards/reporting
• Salesforce certification(s) are highly desirable
• Experience with any of the native Salesforce encryption solution is an asset
• Accept requirements from multiple stakeholders and prioritize product backlogs and analyse them for impacts to the systems
• Experience working with Agile or Scrum methodologies.
• Excellent client-facing, written, oral and presentation skills.
• Ability to work effectively with non-technical personnel