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Salesforce Service and Community Cloud - Technical Lead- Contract Inside IR-35

Intuition IT Solutions Ltd

Posted on Jan 6, 2023 by Intuition IT Solutions Ltd

Warwickshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

My Client is looking for Salesforce Service and Community Cloud - Technical Lead

Job Purpose and primary objectives:

  • Design, develop and maintain all company, team, and individual dashboard metrics
  • Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups
  • Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform
  • Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities
  • Provide support to ensure normal system operation troubleshooting production issues and problems
  • Proactively monitor system operations, recommend improvements, and manage user acceptance test planning for execution of critical CRM projects
  • Make recommendations on improvements to the user experience and increase system adoption
  • Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team
  • Partner with functional experts from across the business to build requirements/user stories
  • Clearly communicate release and functionality status, issues, risks, plans

Key Skills/Knowledge:

  • Collect and keep requirements/information organized, do effective documentation
  • Excellent problem-solving and analytical thinking. Analyse the needs, the gaps, the process, and then produce the solution.
  • The Business Systems Analyst Lead must have experience in implementation tasks
  • The Business Systems Analyst Lead must have a minimum 36-month experience working on a Salesforce platform
  • Must have Salesforce experience, including demonstrated proficiency in custom fields/objects, workflow and validation rules, email templates, formulas, and dashboards/reporting
  • Salesforce certification(s) are highly desirable
  • Experience with any of the native Salesforce encryption solution is an asset
  • Accept requirements from multiple stakeholders and prioritize product backlogs and analyse them for impacts to the systems
  • Experience working with Agile or Scrum methodologies.
  • Excellent client-facing, written, oral and presentation skills.
  • Ability to work effectively with non-technical personnel

Reference: 1846793394

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