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Desktop Support Analyst

UST Global

Posted on Jan 5, 2023 by UST Global

Yeovil, Somerset, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Desktop Support Analyst

UST are currently recruiting for talented Support Analyst to manage large scale infrastructure support and will be working with one of the leading Retail companies in Europe.

About the role

The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment and must possess excellent written and verbal communication skills with the ability and know-how to collaborate effectively with domain experts and IT leadership team.

Responsibilities:

  • Maintain, support, and resolve issues related to Workstation operation system, applications, and hardware
  • Maintain, support, and resolve issues related connectivity for printer, scanner and MFDs
  • Expedite support for nominated VIPs at Campus sites on best effort basis
  • Manage installations, de-installations, decommission, moves, add and changes for workstations
  • Provide image management policies, standards and procedures
  • Utilize existing software for image management
  • Perform image management and testing
  • Recommend/Implement changes to image management process on an ongoing basis
  • Test image on relevant PC models before deployment
  • Perform minor and major updates on the operating system image as required
  • Install operating system image on PC
  • Manage the stock inventory to fulfil swap and/or general requests for hardware replacements
  • Validate the swap stock is managed and not used for general stock requests
  • Maintain an inventory of stock (and parts)
  • Communicate monthly stock levels
  • Hold recurring reviews to review and agree to stock levels for the subsequent period
  • Manage the stock inventory to fulfil swap and/or general requests for hardware replacements
  • Provide onsite support to end-users as required for tasks or issues that cannot be handled remotely
  • Coordinate with the PC equipment manufacturers, Customer third parties and other resolver teams for end issue identification, hardware break-fix support, and spares acquisition
  • In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause, and appropriate fix
  • IT Asset disposal management

Requirements:

  • Should have good knowledge in IMAC and Windows Desktop Operating system
  • Knowledge in SCCM or any other patching tool
  • Knowledge in Antivirus tools like MacAfee, Trend Micro, Symantec etc
  • Good knowledge in Patch management
  • Knowledge Anti-Virus management
  • Experience in Image management tool
  • ITSM knowledge with handling Service request, incident
  • Ticketing tool knowledge like ServiceNow, Remedy etc.

Reference: 1846171003

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