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Configuration Manager/CMDB Manager - Service Now

Tiro Partners

Posted on Jan 5, 2023 by Tiro Partners

Cardiff, South Glamorgan, United Kingdom
Immediate Start
Daily Salary

My client is urgently seeking an experienced Configuration manager with a background in ServiceNow and CMDB's to join a project team on an initial 6 month contract.

The CMDB manager is a new role within the clients IT Service Management Team and the main task of the Configuration Manager is to ensure the successful implementation of the CMDB using automated discovery and manual entries to underpin the business strategy & ensure effective configuration and change management through control of the CMDB's life cycle.

The client transitioning towards an ITOM model and implementation of new discovery tools will complete the population of all required CMDB data. You will be working closely with other IT Transformation project teams (Data centre migration, Cloud migration) and this role with be integral to their success.

The successful candidate will need to be a subject matter expert in ServiceNow, CI Discovery and CMDB and will ensure adherence of the implementation process to guarantee integrity & accuracy of the date within.

  • Inside IR35 - via and accredited Umbrella
  • 6 months project - Start ASAP
  • Cardiff - Hybrid working model
  • Excellent daily rates Dependent on skills

Tasks & responsibilities:

  • Works with vendor partners and ServiceNow administrators to drive configuration item discovery strategy and execution
  • Provide advice and support to the internal Project team that ensures successful delivery of the CMDB implementation objectives
  • Ensure successful Service Transition from the Project teams delivering the CMDB to Operations
  • Develop the service strategy and be responsible for the design, communication, and enforcement of Configuration Management
  • Development and management of CMDB data governance policy and process
  • Establish CMDB roadmap and report on milestones and key performance indicators
  • Ensure there are documented operational processes to ensure completeness and correctness of configuration item records
  • Works with configuration item class/data owners to drive adherence to the process and ensure correctness and completeness of CMDB
  • Identify, recognise, and analyse potential CMDB process issues from current and historical data, driving correctness and completeness of CMDB as well as to address staleness and duplicate issues
  • Implement audits and help to establish remediation strategies related to findings
  • Drives CMDB management communication and documentation
  • Implement, develop and Chair the Configuration Control Board (CCB) and advisor to the Change Advisor Board (CAB) and enacts changes as directed

Skills & Qualifications:

  • Demonstrable experience with ServiceNow
  • Excellent experience of Change and Configuration and/or CMDB management.
  • Familiarity with Automated Discovery tools and their error logs
  • Proficient in data model design for CMDB, including the creation of relationships, data flows and conceptual and logical data models, data dictionaries
  • Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
  • Demonstrable experience with ITSM tooling with a focus on ITOM and ITSM
  • Experience in Service Management, underlying technologies, and direct support of end users
  • Ideally be ITIL v3 practitioner certification or ITIL v4 Foundation
  • Experience with integrating ServiceNow with 3rd Parties

Reference: 1846009060


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