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CMDB/Configuration Manager (ServiceNow)

CPS Group (UK) Ltd

Posted on Jan 5, 2023 by CPS Group (UK) Ltd

Cardiff, South Glamorgan, United Kingdom
IT
Immediate Start
£500 - £700 Daily
Contract/Project

CMDB/Configuration Manager (ServiceNow) - Contract

Role: CMDB/Configuration Manager
Specialism: ServiceNow, Configuration Management Database (CMBD), ITIL
Type: Contract (Day Rate)
Duration: 6months +
Location: Cardiff
Pay Rate: £500 per day - £700 per day (DOE)
Start: ASAP/Urgent
IR35 Determination: Inside IR35

Key: ServiceNow, ITIL, CMDB, CI, Configuration, Service Management, ITOM, Data Governance, Configuration Management Database

CMDB/Configuration Manager (ITIL) - Contract

CPS Group UK are delighted to be recruiting for a ServiceNow CMDB Manager on behalf of a leading organisation, headquartered in Cardiff. The CMDB Manager is a brand new, key role within the IT Service Management team, ensuring the successful implementation of the CMDB using automated discovery and manual entries that will underpin business strategy and ensure configuration and change management through contract of the CMDB life cycle.

This role requires an CMDB/CI Discovery subject matter expert, who will ensure the CMDB is implemented effectively, guaranteeing the integrity and accuracy of the data within.

Role Requirements

* Works with vendors & ServiceNow administrators to drive configuration item discovery strategy and execution
* Provide guidance to the internal Project team that ensures successful delivery of the CMDB implementation objectives
* Ensure successful Service Transition from the Project teams delivering the CMDB to Operations
* Develop the service strategy and be responsible for the design, communication, and enforcement of Configuration Management
* Development and management of CMDB data governance policy and process
* Establish CMDB roadmap and report on milestones and key performance indicators
* Ensure there are documented operational processes to ensure completeness and correctness of configuration item records
* Works with configuration item class/data owners to drive adherence to the process and ensure correctness and completeness of CMDB
* Identify, recognise, and analyse potential CMDB process issues from current and historical data, driving correctness and completeness of CMDB as well as to address staleness and duplicate issues
* Implement audits and help to establish remediation strategies related to findings
* Drives CMDB management communication and documentation
* Implement, develop and Chair the Configuration Control Board (CCB) and advisor to the Change Advisor Board (CAB) and enacts changes as directed
* Assists with training the organisation on CMDB management concepts, policies, procedures.
* Promote a Configuration Management culture that will ensure product attributes are defined

Required Skills & Experience

* Experience with the ServiceNow application
* Experience or equivalent combination of professional education and work experience of Change and Configuration and/or CMDB management.
* Familiarity with Automated Discovery tools and their error logs
* Proficient in data model design for CMDB, including the creation of relationships, data flows and conceptual and logical data models, data dictionaries
* Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
* Demonstrable experience with ITSM tooling with a focus on ITOM and ITSM
* Experience in Service Management, underlying technologies, and direct support of end users
* ITIL v3 practitioner certification or ITIL v4 Foundation
* Experience with integrating ServiceNow with 3rd Parties

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website

Reference: 1845955128

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CMDB/Configuration Manager (ServiceNow)

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