2nd Line Support Analyst

2nd Line Support

Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit someone looking for their next role in IT having already gained some experience in a similar role with certifications such as ITIL and preferably Microsoft certifications.

In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that colleagues have the technology they need to do their roles to achieve our business objectives.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, on-site parking, health care cash plan, team events, career progression and personal and professional development!

2nd Line Support - Key Skills:

• Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019
• Active Directory, Power Shell
• M365/Teams/Sharepoint/One Drive for Business
• Intune Endpoint Manager
• Cloud based technologies (Azure/AWS)
• AutoPilot
• ITSM Tools

2nd Line Support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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