1st Line Support

1st Line Support

Our client is urgently looking for an experienced 1st Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit an IT graduate or someone looking for their next role in IT having already gained some experience in a similar role with certifications such as ITIL and preferably Microsoft certifications.

In the role of 1st Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that colleagues have the technology they need to do their roles to achieve our business objectives.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, on-site parking, health care cash plan, team events, career progression and personal and professional development!

1st Line Support - Key Skills:

• This role would suit an IT graduate or someone looking for their next role in IT
• Customer focussed and personal drive to deliver the best solutions
• Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
• Good communicator on the telephone, through email, and face to face
• Proven organisational skills
• Diligent, attention to detail
• Great team player with the ability to act on your own initiative when required
• Ability and desire to learn about the systems we support
• Enjoy solving problems
• Ability to prioritise your own work loads and manage expectations
• Calm and focused
• Office 365
• Active Directory
• Windows Platforms - Windows 10 and Windows Server 2008 - 2019

1st Line Support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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