IT Support Engineer

The Opportunity:

My client based in South Devon is seeking a 1st/2nd Line Support Engineer to join their team.

You will need to be confident dealing with customers over the phone, have a good technical knowledge of Windows and mobile platforms and be motivated to learn.

You will be expected to participate in an on-call rota and occasionally undertake some out of hours work as is necessary.

A full UK driving licence is essential for this role.

Skills and Experience:

• 1-2 years' experience in an IT helpdesk and IT support role (reseller/MSP preferred)
• Experience in supporting Microsoft 365, Exchange, Teams Windows 10 and basic networking
• Experience in user management creation and device provisioning
• Supporting and implementing LAN, WAN & Wi-Fi
• UK Driving Licence

Desirable Skills:

• Network Design and Planning
• Windows Server technologies
• Wi-Fi configuration
• Firewalls
• Microsoft Azure
• Voice systems

The Role:

• Provide remote support to clients, predominately Microsoft 365 and Windows 10
• Maintain helpdesk records
• As part of the helpdesk team ensure that all calls are being actioned
• Monitor customer systems
• Undertake user admin tasks
• Set up new users
• Maintain customer system documentation
• Ensure tickets are updated in accordance with SLAs
• Configure equipment in readiness to ship to customer sites
• Deploy solutions both remote and on customer sites
• Liaise with 3rd parties

Person Specification:

• Has a confident and outgoing nature with excellent communication skills
• Has a genuine interest in helping others
• Uses a methodical approach to tasks and troubleshooting
• Works well in a friendly and dynamic team environment
• Has strong logical diagnostic and troubleshooting capability
• Is able to work on multiple tasks at a time
• Has a full UK Driving License as customer site visits are required