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IT Support Engineer

ISR Recruitment Ltd

Posted on Jan 5, 2023 by ISR Recruitment Ltd

Devon, United Kingdom
IT
1 Feb 2023
£30k - £30k Annual
Full-Time

The Opportunity:

My client based in South Devon is seeking a 1st/2nd Line Support Engineer to join their team.

You will need to be confident dealing with customers over the phone, have a good technical knowledge of Windows and mobile platforms and be motivated to learn.

You will be expected to participate in an on-call rota and occasionally undertake some out of hours work as is necessary.

A full UK driving licence is essential for this role.

Skills and Experience:

  • 1-2 years' experience in an IT helpdesk and IT support role (reseller/MSP preferred)
  • Experience in supporting Microsoft 365, Exchange, Teams Windows 10 and basic networking
  • Experience in user management creation and device provisioning
  • Supporting and implementing LAN, WAN & Wi-Fi
  • UK Driving Licence

Desirable Skills:

  • Network Design and Planning
  • Windows Server technologies
  • Wi-Fi configuration
  • Firewalls
  • Microsoft Azure
  • Voice systems

The Role:

  • Provide remote support to clients, predominately Microsoft 365 and Windows 10
  • Maintain helpdesk records
  • As part of the helpdesk team ensure that all calls are being actioned
  • Monitor customer systems
  • Undertake user admin tasks
  • Set up new users
  • Maintain customer system documentation
  • Ensure tickets are updated in accordance with SLAs
  • Configure equipment in readiness to ship to customer sites
  • Deploy solutions both remote and on customer sites
  • Liaise with 3rd parties

Person Specification:

  • Has a confident and outgoing nature with excellent communication skills
  • Has a genuine interest in helping others
  • Uses a methodical approach to tasks and troubleshooting
  • Works well in a friendly and dynamic team environment
  • Has strong logical diagnostic and troubleshooting capability
  • Is able to work on multiple tasks at a time
  • Has a full UK Driving License as customer site visits are required

Reference: 1845661215

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IT Support Engineer in Devon, United Kingdom, Full-Time

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