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Office Coordinator

Posted on Feb 14, 2019 by Anonymous

Bicester, Oxfordshire United Kingdom
Call Center & Customer Service
Immediate Start
£17k - £17k Annual
Full-Time
We are looking for a full time Office Coordinator to join our client based on the outskirts of Bicester. Operating the largest used vehicle marketplace in the UK and Europe operating on 10 countries 60 different locations selling 1.3 million vehicles per annum, providing services along the vehicle life cycle from port to dealerships for new vehicles to refurbishment and logistics for used vehicles and the core re-marketing and auction operations.

This is an exciting opportunity to join a fast paced company that really values your skills and hard work.

Reporting to, and in direct support of the Account Team Supervisor and indirectly in support of the Business Centre Manager. This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team

To be an ambassador of the company, delivering a superb service at all times. Ensuring internal and external customer expectations are met via clear communication to the business via relevant method enabling them to achieve contracted KPI's/SLA's.

Responsibilities

Duties will include but not be limited to:-

Answering customer/ client queries and processing bookings.

Advising of estimated delivery dates/chasing late deliveries.

Dealing with ad hoc queries, amendments and customer complaints.

Monitor and progress vehicles through various internal departments.

To ensure proactive communication is maintained throughout the vehicle fleet and booking process.

Liaising with and maintaining a professional point of contact with the Client.

Be a service advocate and maintain a positive and professional nature at all times.

Person Requirements

Strong administration and interpersonal skills.

Must be proficient in Microsoft Word and Excel.

Excellent communication skills, both verbally and written.

Ability to meet specific deadlines & prioritise effectively.

Accuracy and attention to detail with high organisation.

Team player but also able to work on own initiative.

Background in a Customer Service environment and the Automotive industry ideal.

Ability to innovate processes to improve efficiency.

Benefits

Company pension scheme

Internal promotions as much as possible

Free onsite parking

Uniform

Cycle to work scheme

Subsidised onsite restaurant

Reward scheme that offers online and high street discounts

If you are looking got a career that has great teamwork, training, rewards, long tern scope and is going places, apply now

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Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you to other suitable vacancies

Reference: 646200652