Posted on Feb 14, 2019 by Anonymous
This is an exciting opportunity to join a fast paced company that really values your skills and hard work.
Reporting to, and in direct support of the Account Team Supervisor and indirectly in support of the Business Centre Manager. This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team
To be an ambassador of the company, delivering a superb service at all times. Ensuring internal and external customer expectations are met via clear communication to the business via relevant method enabling them to achieve contracted KPI's/SLA's.
Duties will include but not be limited to:-
Answering customer/ client queries and processing bookings.
Advising of estimated delivery dates/chasing late deliveries.
Dealing with ad hoc queries, amendments and customer complaints.
Monitor and progress vehicles through various internal departments.
To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
Liaising with and maintaining a professional point of contact with the Client.
Be a service advocate and maintain a positive and professional nature at all times.
Strong administration and interpersonal skills.
Must be proficient in Microsoft Word and Excel.
Excellent communication skills, both verbally and written.
Ability to meet specific deadlines & prioritise effectively.
Accuracy and attention to detail with high organisation.
Team player but also able to work on own initiative.
Background in a Customer Service environment and the Automotive industry ideal.
Ability to innovate processes to improve efficiency.
Company pension scheme
Internal promotions as much as possible
Free onsite parking
Cycle to work scheme
Subsidised onsite restaurant
Reward scheme that offers online and high street discounts
If you are looking got a career that has great teamwork, training, rewards, long tern scope and is going places, apply now
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Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you to other suitable vacancies